Team Member - Service Management

Lmwatc; Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

Lmwatc in Delhi, India, seeks a Staff-level professional to support service strategies and drive revenue from service and spares. The role requires coordinating with sales engineers and internal teams to ensure high customer satisfaction and target achievement.

Responsibilities include managing spare parts sales, following up on ASC/annual contracts, and leveraging CRM tools for market analysis. The position emphasizes delivering premium service experiences and efficient service delivery.

Qualifications

• Experience in service sales and after-sales in industrial sectors.
• Ability to analyze customer needs and convert to service/spares opportunities.
• Strong relationship management with customers, suppliers and internal teams.

Responsibilities

• Support service strategy implementation to meet organizational goals.
• Drive service revenue through non-warranty services and annual contracts.
• Coordinate with sales engineers to meet targets and loyalty objectives.
• Manage spare parts business with customers, ensuring timely delivery and quotes.
• Maintain dashboards and real-time reports for service operations.

Skills

Customer relationship management

Sales target achievement

CRM use

Cross-functional collaboration

Tools

CRM

MS Excel

Job description

Staff

Job Description

Job Description

• Support the SIC in Implementing service strategies to achieve organizational objectives
• Implement business plan and strategy for respective areas in the respective zone in alignment to the organizational strategy, vision and goals
• Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions
• Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets.
• Evaluate and research on customer demands by analyzing feedback from internal as well as extra sources to deliver premium customer experience
• Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts.
• Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs
• Ensure machine commissioning with in target period with signing of commissioning report
• Closing service request with in the target period 90% complaint closing on same day with signing of service report
• Carry out preventive maintenance warranty / ASC as per the guidelines
• Generating service revenue through non warranty service , Annual service contract as per target.
• Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order
• Generating spares enquiry during service visit and achieve target.
• Arrange for quotation from HO spares dept.
• Ensure targeted Hit Ratio from enquiry to sale for spares business
• Achieving revenue of ASC / Spares as per monthly target
• Ensure adherence to business excellence processes and procedures in all activities related to the department
• Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service
• Use of technology to automate and enhance efficiency of the service process

Job Snapshot

Updated Date

25-08-2026

Job ID

Job1255

Org Structure

Management

Location