Territory Service Manager

Advance Career Solutions; Madurai District, Coimbatore District, Raipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Advance Career Solutions in Tamil Nadu invites an ambitious Dealer Business Growth & Profitability specialist to strengthen service and parts performance across the dealer network. The role focuses on improving profitability by enhancing service inflow, diagnostics, and recall processes, while driving CSI improvements and dealer training.

The position emphasizes improving service standards, parts distribution, and customer satisfaction by providing training, feedback to HO, and measures to

Responsibilities

• Improve Service business of dealer by taking counter measures to increase free services redemption and overall service inflow
• To improve service operational efficiency in workshop to improve profitability
• Diagnose critical technical issues
• Sale of service business enabling instruments like assurance penetration etc
• Improve CSI through service process audit & take corrective actions to improve service standards at dealership
• Improve the capability level of dealer service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills & Customer satisfaction, updating of knowledge through SIB
• Recover dissatisfied customers & take corrective actions
• Implement recall policies as applicable
• Achieving the parts target of the dealer/APS and ensuring them for the eligibility on incentives
• To improve the parts distribution in the market
• Product feedback to be given regularly to HO to improve product quality
• Ensure the availability of Trained manpower across the network
• Control Attrition

Job description

Department: 3W Sales & Marketing

Job description:

Dealer Business Growth & Profitability

Improve Service business of dealer by taking counter measures to increase free services redemption and overall service inflow

To improve service operational efficiency in workshop to improve profitability

Diagnose critical technical issues

Sale of service business enabling instruments like assurance penetration etc

Improve CSI Score

Improve CSI through service process audit & take corrective actions to improve service standards at dealership

Improve the capability level of dealer service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills & Customer satisfaction, updating of knowledge through SIB

Recover dissatisfied customers & take corrective actions

Implement recall policies as applicable

Parts Business

Achieving the parts target of the dealer/APS and ensuring them for the eligibility on incentives

To improve the parts distribution in the market

Product Quality

Product feedback to be given regularly to HO to improve product quality

People Effectiveness

Ensure the availability of Trained manpower across the network

Control Attrition