Team Member - Project Planning & Implementation

Tata Communications Limited; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Communications is seeking a Project/Program Manager to oversee external customer-facing and internal projects. You will lead project planning, coordinate cross-functional teams, manage vendors, and ensure timely delivery of network deployments and migrations.

Strong communication, stakeholder management, and the ability to work with customers and partners across regions are essential for success in this role.

Qualifications

• Project Planning & Management - ability to define objectives and executable plans, deliver on time and within scope/cost.
• Communication - clear written and verbal updates, status dashboards, negotiations, and issue management.
• Customer Relations - understand customer requirements, manage sensitive situations, build partnerships and ensure customer acceptance of deliverables.

Responsibilities

• Lead project planning, resource and vendor/partner management, network deployment and migration activities.
• Act as primary on-site contact between customer, field partners and offshore teams to drive delivery.
• Monitor progress, report issues, manage change requests, and ensure documentation is loaded into customer systems.
• Deliver end-to-end project success and communicate outcomes to stakeholders.

Skills

Project planning

Communication

Customer relations

English fluency

Multi-tasking

Interpersonal skills

Job description

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs
Responsible Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control
Manage the integration of vendor/partner tasks, track and review vendor/partner deliverables
Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits
Tracking the progress against the baseline plan and, when a problem can impact the commitments made with a customer, reporting alerts to the project organization and escalates all issues to management chain
Responsible for change request, planned events and manage changes and adhere to the change management system defined for the projects
Responsible for ensuring requirements documentation is established upon milestone date, coordinates with respective team/stakeholder if process documentation is needed for specified project, responsible for loading artifacts into Customers systems per established process, creates and manages detailed project plan
Monitor and control the performance and quality of the project to meet the deliverables, Hold regular progress & stakeholder meetings, stage review meetings and closure meetings
Ultimately responsible for a successful end to end delivery of the project
Knowledge And Experience
Project Planning & Management - Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations
Communication - Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management.
Customer Relations - Able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations. Builds partnership relations with support groups and customer while instilling confidence within the customer. Ensure customer understands their responsibility in transition as well as customer concurrence / formal acceptance of deliverables transferring PM responsibilities to steady state
Fluent in English - Excellent oral and written communication
Basic Knowledge of communication and networking technologies.
Working independently with minimal supervision in a non-structured environment
Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables, and setting proper expectations and delivering updates on project status. Prior experience interfacing directly with customers, project managers, internal/external organizations.
Able to learn and apply new knowledge and project management expertise to the needs of the business
Large business customer interface experience
Strong organizational skills
Ability to quickly assimilate knowledge from outside own area of expertise
Multi-tasking, Action oriented
Ability to handle large volume of work items to ensure nothing is overlooked
Skill and proficiency in many project management and data network engineering functions and the ability to integrate across disciplines
Flexible, analytical, stress resistant and work under pressure
Able to work in an autonomous fashion
Able to handle multiple projects concurrently
Working with telecommunications carriers