Team Member - Customer Service_Thane

Birla Carbon; Thane; On-site; INR 350,000 - 500,000; Full time

Job summary

Birla Carbon in Thane is looking for a Team Member - Customer Service to manage operational activities across branches. The role involves ensuring adherence to policies and compliance standards while supporting customer escalations.

The ideal candidate should possess strong operational and analytical skills and have knowledge of gold loan lifecycle management. Responsibilities include coordinating with audit teams and conducting process training for branch staff.

Qualifications

• Experience in managing operational activities and adherence to policies.
• Ability to coordinate with audit, risk, and compliance.
• Experience in process training for teams.

Responsibilities

• Manage operational activities across branches.
• Ensure adherence to TAT, audit, and compliance standards.
• Support resolution of customer escalations.
• Conduct process training for branch teams.

Skills

Strong operational and analytical skills

Knowledge of gold loan lifecycle management

Team coordination and process management

MIS reporting and audit handling capability

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Team Member - Customer Service_Thane

Designation:

Location: India Maharashtra G-Corp Tech Park, Thane

Job Description

Job Purpose: Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.

Key Operational Responsibilities

• Monitor daily branch operational activities.
• Review documentation and operational controls.
• Ensure timely processing of disbursement, renewal, and closure requests.
• Track operational MIS and productivity reports.
• Coordinate with audit, risk, and compliance teams.
• Support resolution of customer escalations.
• Monitor branch-level discrepancies and exceptions.
• Conduct process training for branch teams.

Skills Required

• Strong operational and analytical skills.
• Knowledge of gold loan lifecycle management.
• Team coordination and process management.
• MIS reporting and audit handling capability.