Senior Branch Operations Manager

Birla Carbon; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Aditya Birla Group is seeking a Senior Branch Operations Manager in Thane, India, within Aditya Birla Finance Limited. You will supervise end-to-end loan processing, documentation, disbursement, and post-disbursement activities across zones, ensuring regulatory compliance and timely SLAs.

The ideal candidate has a postgraduate degree with 3+ years in banking and lending, strong process discipline, and the ability to lead cross-functional teams and handle complex documentation.

Qualifications

• Graduate
• The skills required for this role are result orientation, goal orientation, working effectively with the teams, interpersonal and influencing skills
• Education and experience required for this role is post graduate with minimum 3 years of work experience in the banking and lending domain. PGDBM/MBA certified would be preferred

Responsibilities

• Prepare and issue required letters like sanction letters, amendment letters, ROI based on credit decisions/sanction note within given timelines
• Provide standard legal and security documents to the Relationship Manager, depending on type of product and security within stipulated timelines
• Verify and execute complex documentation in full compliance with internal standards and external regulatory requirements
• Scrutinize customer documents to check if in order; in case of discrepancies, share details with Relationship Manager to complete/rectify the documentation
• Check facility legal and security documents executed by the customer and ensure pre-activation check points are completed
• Track and update PDDs and OTC in the system/excel for new/existing release of limits
• Ensure daily execution of documentation in full compliance with internal standards and external regulatory requirements
• Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/sanction note
• Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines
• Ensure customer submitted documents are checked within the given timelines; in case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation
• Support in smooth resolution of complex documentation issues
• Post Disbursement: Ensure follow ups of outstanding PDDs/OTC and look into escalation cases
• Ensure completion of all activities related to security perfection of assets - CERSAI
• Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT
• Handle escalation of high value transactions and ensure compliance
• Oversee closure and foreclosure activities at the branches
• Ensure data and evidence for all legal litigation cases of defaulters
• Manage post disbursement documentation by conducting follow ups with stakeholders
• Ensure updation of drawing power in case of stock-based limits
• Ensure renewal of insurance on collateral to safeguard the portfolio
• Process Controls & Checks: Ensure all policies and processes related to loan processing and disbursement are up to date and followed
• Conduct internal branch audits at regular intervals
• Maintain performance metrics and SLAs
• Ensure ROC, CERSAI and SRO charge registration is completed within timelines
• Coordinate with vendors for login issues and ensure regular interactions with Relationship Manager
• Attend meetings with Sales and Risk teams to discuss outstanding PDDs/OTCs and escalations
• Liaise with statutory, regulatory and external third parties for audits and vendor site audits
• Compliance Management & Reporting: Ensure adherence to policies and processes and timely audit submissions
• Maintain data for tracking performance metrics and identify trends
• Ensure all compliance points of Operations functions are met for the board
• Stakeholder/ Vendor Management: Collaborate with Business, Risk & Compliance, Legal & IT for process improvements
• Coordinate with vendors during audits and contract management
• Ensure proper movement of transactions with vendors
• Work with cross-functional teams on interlinked processes

Skills

Result orientation

Goal orientation

Team collaboration

Interpersonal skills

Influencing skills

Education

Postgraduate degree

PGDBM/MBA preferred

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Senior Branch Operations Manager

Designation : Senior Manager

Location : India Maharashtra G-Corp Tech Park, Thane

Job Description:

Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. ? With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

Aditya Birla Finance Limited:?

Aditya Birla Finance Limited(“ABFL”), a subsidiary of Aditya Birla Capital Limited, is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication.

What makes an ideal ABC Citizen?

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Business

Unit

Aditya Birla Finance Limited

Location

Role

Sr. BOM

Department

Ops & CS

Eligibility Criteria

Graduate

The skills required for this role are result orientation, goal orientation, working effectively with the teams, interpersonal and influencing skills

Education and experience required for this role is post graduate with minimum 3 years of work experience in the banking and lending domain. PGDBM/MBA certified would be preferred

Key Responsibilities:

• Prepare and issue required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note within given timelines
• Provide standard legal and security documents to the Relationship Manager, depending on type of product and security within stipulated timelines
• Verify and execute complex documentation in full compliance with the internal standards and external regulatory requirements
• Scrutinize customer documents to check if in order. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation.
• Check facility legal & security documents executed by the customer and ensure pre-activation check points are completed
• Track and update PDDs and OTC in the system/ excel for new/existing release of limits.
• Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
• Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
• Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines
• Ensure customer submitted documents are checked within the given timelines. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation
• Support in smooth resolution of complex documentation issues

Post Disbursement

• Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required
• Ensure completion of all activities related to security perfection of assets - CERSAI
• Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT
• Ensure that only completed files are getting processed by the operations team at the branch level?
• Handle service level escalations and complaints for HNI customers and authorise high value transactions / complex/ structured transactions.
• Oversee closure and foreclosure activities at ? the branches
• Ensure data and evidence for all legal litigation cases of defaulters on a case to case basis
• Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
• Ensure updation of drawing power in case of stock based limits
• Ensure renewal of insurance on collateral to safeguard the portfolio

Process Controls & Checks

• Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team
• Conduct internal branch audits at regular intervals to ensure there are no critical observations
• Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines
• Ensure ROC, CERSAI and SRO charge registration is completed within given timelines
• Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins?
• Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer’s end
• Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations
• Liaise with statutory, regulatory and external third parties for conducting audits for branches in their zones
• Liaise with external vendors for storage of property related documentation, prepare and sign an agreement with the vendor and conduct regular audits at vendor site

Compliance Management & Reporting

• Ensure adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team
• Ensure timely submission of data, files for audit to concurrent, internal & statutory auditors
• Maintain data for tracking performance metrics, defect ratio and SLAs and identify trends/ patterns that need to be addressed in order to drive greater efficiencies
• Ensure all compliance points of Operations functions which is signed off for the board quarterly, are taken care of while processing.

Stakeholder/ Vendor

Management

• Work with Business teams, Risk & Compliance, Legal & IT as well as Collections teams to agree process improvements and identify solutions?
• Facilitate statutory, regulatory and external third parties during key audit/ compliance/ transaction milestones
• Work on vendor empanelment processes and contracting and ensure proper movement of transactions to & from the vendor’s desk.
• Work closely with key individuals within cross functional teams wherever processes are interlinked with our function

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience