Branch Manager-New Panvel

Birla Carbon; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Group seeks a Branch Manager – Gold Loans to lead branch operations across India, driving performance, ensuring compliance, and delivering a superior customer experience. The role requires overseeing a frontline team to achieve disbursement, new customer acquisition, yield, audit, collections and risk KPIs while maintaining portfolio quality.

The position emphasizes regulatory adherence, strong leadership, and governance to ensure branch growth and sustainable operations.

Qualifications

• Must oversee branch operations and drive performance while ensuring compliance.
• Strong focus on customer experience and portfolio quality.
• Lead frontline staff to achieve disbursement, new customer acquisition, yield, audit, collections, and risk KPIs.

Responsibilities

• Drive branch-level business performance and ensure compliance.
• Deliver superior customer experience and maintain portfolio quality.
• Lead frontline team to achieve disbursement, new customer acquisition, yield, audit, collections, and risk KPIs.
• Uphold operational governance.

Skills

Branch management

Gold loans

Regulatory compliance

Team leadership

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation : NA

Job Description:

Basic Details:Fill the required information about business, unit, location, reports to position and date of updation of JD

Business

Unit

Location

Across branches in India

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)(Max 1325 Characters)

The Branch Manager – Gold Loans is responsible for driving branch-level business performance, ensuring compliance, delivering superior customer experience, and maintaining portfolio quality. The role leads the frontline team to achieve disbursement, new customer acquisition, yield, audit, collections, and risk KPIs while upholding operational governance.

2) Dimensions:Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

New Relationship
(Max 254 Characters)

Build strong relationships with local customers, partners, authorities, and community influencers to drive branch customer acquisition.

Managing Existing Relationship
(Max 254 Characters)

Lead and supervise branch staff including ABM, Gold Valuer, GLO, and CSE; ensure productivity and performance management

Structuring new Transactions
(Max 254 Characters)

Ensure accurate gold valuation, loan structuring within LTV norms, and proper documentation for all new and renewal transactions

Compliance of regulatory guidelines
(Max 254 Characters)

Ensure strict adherence to RBI norms, internal policies, risk processes, purity testing, and audit standards.

Monitor delinquencies, yield, tonnage, auction ratios, spurious/bentex cases, and branch growth metric