Team Member - Branch Governance

Aditya Birla Capital; Maharashtra; On-site; INR 500,000 - 800,000; Full time

Job summary

Aditya Birla Capital is seeking a Team Member - Branch Governance to monitor Customer Service and Central Operations, ensuring adherence to compliance and risk controls across branch activities in Maharashtra. You will coordinate with the Ops & CS team and report to SMT with clear dashboards and insights.

The role focuses on enforcing loan servicing policies, tracking regulatory tasks, and supporting monthly and quarterly governance reviews.

Qualifications

• Graduate degree required.
• Experience in monitoring customer service and central operations.
• Knowledge of loan servicing policies and regulatory compliance.

Responsibilities

• Monitor Customer Service and Central Operations for compliance.
• Compile and present monthly/ quarterly data to SMT.
• Ensure loan servicing and disbursement policies are followed.
• Track regulatory activities and report KPIs and SLA trends.

Skills

Compliance monitoring

Dashboard reporting

Customer service

Education

Graduate

Job description

ABC Company Info

Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

Enriching Lives Winning as ONE

ABC Company Info

Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

What makes an ideal ABC Citizen?

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Role Details

Business

Aditya Birla Capital

Role

Team Member - Branch Governance

Department

Ops & CS

Eligibility Criteria

Graduate

Job Purpose

The purpose of this job is to monitor Customer Service and Central Operations (CPU) and branch operations to facilitate adherence to compliance by closely monitoring breaches and mitigating risks, customer satisfaction and give clear presentation /Dashboards to SMT on Monthly/quarterly basis

Key Result Areas

• Supporting Actions
• Process Controls & Checks
• To monitor all policies and processes related to loan servicing are up to date and followed by the team
• To check if all regulatory activities are completed on time.
• To facilitate monthly and quarterly review meet data is compiled and presented to SMT on time.
• To prepare critical PDDs are highlighted to SMT every month
• Check the dipstick analysis are done by all units, same to be reviewed and presented to SMT
• Compliance Management & Reporting
• Check whether all policies and processes related to loan servicing and disbursement are complied and followed with
• Check performance metrics, defect ratio and SLAs and identify trends/ patterns