Team Member - Branch Governance Professional

Aditya Birla Insulators; Thane; On-site; INR 350,000 - 500,000; Full time

Job summary

Aditya Birla Capital Limited is seeking a Team Member Branch Governance in Ops CS to monitor customer service and central operations for compliance. You will supervise branch processes, identify breaches, and mitigate risks while preparing dashboards for SMT on a monthly and quarterly cadence.

The role requires a graduate with ability to compile data and present clear insights to senior leadership; collaboration with multiple teams is essential for timely regulatory activities and process

Qualifications

• Graduate
• Experience monitoring customer service and central operations workflows is preferred.
• Ability to compile data and present to senior management on a monthly/quarterly basis.

Responsibilities

• Monitor Customer Service and Central Operations (CPU) and branch operations for compliance.
• Identify breaches and mitigate risks while tracking performance metrics, SLAs and defects.
• Prepare and present data dashboards and reports to SMT on a monthly/quarterly basis.

Skills

Process controls checks

Regulatory compliance monitoring

Dashboards presentation

Education

Graduate

Job description

Enriching Lives Winning as ONE

ABC Company Info:

Aditya Birla Capital Limited ("ABCL") is the holding company for the ficial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Ficing solutions, ABCL is a ficial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38, 000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2, 00, 000 agents/channel partners and various bank partners.

What makes an ideal ABC Citizen

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationshipbuilding.

Role Details

Business

Aditya Birla Capital

Role

Team Member Branch Goverce

Department

Ops CS

Eligibility Criteria

Graduate

Job Purpose:

The purpose of this job is to monitor Customer Service and Central Operations (CPU) and branch operations to facilitate adherence to compliance by closely monitoring breaches and mitigating risks, customer satisfaction and give clear presentation /Dashboards to SMT on Monthly/quarterly basis

Key Result Areas

Supporting Actions

• Process Controls Checks
• To monitor all policies and processes related to loan servicing are up to date and followed by the team
• To check if all regulatory activities are completed on time.
• To facilitate monthly and quarterly review meet data is compiled and presented to SMT on time.
• To prepare critical PDDs are highlighted to SMT every month
• Check the dipstick analysis are done by all units, same to be reviewed and presented to SMT
• Compliance Management Reporting
• Check whether all policies and processes related to loan servicing and disbursement are complied and followed with
• Check performance metrics, defect ratio and SLAs and identify trends/ patterns

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.