Team Leader - US Retirement Service

Voya India

Bengaluru

On-site

INR 1,500,000 - 2,000,000

Full time

14 days+

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Job summary

A financial services company seeks a Mid-Senior level operations team leader in Bengaluru. The ideal candidate will have at least 10 years of experience in the US Retirement 401K business and will manage a team of 15-20, ensuring process efficiency and compliance. Strong communication and analytical skills are essential. The role may require night shifts and offers full-time employment.

Qualifications

Minimum 10 years of experience in US Retirement 401K business.
3 years in People Management role.
Must be flexible to work in night shifts.

Responsibilities

Lead operations team and manage process flow.
Interact with stakeholders for business requirements.
Mentor team and track individual development plans.

Skills

Knowledge of US Retirement 401K business

Team management (15-20 people)

Excellent communication skills

Analytical skills

Proficient with Microsoft Office Suite

Self-starter and proactive

Job description

Direct message the job poster from Voya India

Voya India is a Global Capability Center (GCC) supporting Voya Financial Inc. (NYSE: VOYA). At Voya India, we are a dynamic community continuously working to enhance customer experiences in the financial services industry. We are dedicated to making a difference by creating innovative customer solutions through transforming, digitalizing, automating, and enhancing technology and business processes.

More information is available at : - www.voyaindia.com

Roles and Responsibilities:

Responsible for leading operations team. Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process
Interact directly with the stakeholders to deliver business requirements and overall healthy process behavior
Duties may include, taking part in planning, organizing and directing the work of subordinates or others
Outline procedures and instructions on work received
Make estimations on new jobs received, check accuracy/quality of content creation/population done by others
Ensuring records are maintained accurately. Motivates and guide team to achieve daily targets in a timely manner
Identify and fix the gaps in the process between offshore and onshore teams
Partner with offshore and onshore management to ensure compliance and scalable communication processes
Actively work with various internal teams to drive tools and process improvements that effect process flows • Adhered to Compliance and Audit
Effectively manage SLA, process flows and any escalations
People management (Leadership role, team management, floor control and retention), Performance Management and Rewards & Recognition
Formulate, implement, track career path and individual development plans of team members
Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation
Conceptualize, design and deliver trainings to the team
Manage the team and ensure high service delivery and execution

Skills and Required profile:

In-depth knowledge of US Retirement 401K business (Money-In/Money-Out)
Experience in the handling the team size of 15-20 people
Should have minimum 10 years of experience in US Retirement 401K business & 3 Years in People Management Role
Excellent communications and analytical skills
Self-starter, self-motivator, proactive, target oriented with attention to detail
Possess strong networking skills
Proficient with Microsoft Office Suite (Word, Excel, SharePoint, etc.)
Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary
Should be flexible to work in night shifts and must extend when business required

Seniority level