Team Leader- US Payroll (Kochi )

Strada; Ernakulam; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Learning opportunities

Paid leave

Job summary

Strada in India is hiring for a senior payroll operations role focused on US payroll. You will oversee day-to-day work allocation, interact with clients, pass on process updates, and maintain weekly/daily reports to drive process improvements.

Ideal candidates have 5+ years of US payroll experience, supervisory experience, and strong knowledge of SAP/Workday. The role is based in Kerala, India and offers growth opportunities and comprehensive benefits.

Qualifications

• Graduate from any stream or diploma.
• Strong payroll knowledge with SAP/Workday.
• 5+ years of US payroll experience.
• Supervisory / team-handling experience mandatory.

Responsibilities

• Coordinate with Transition team during testing and rollout.
• Interact with clients, handle calls, and communicate updates to the team.
• Maintain daily/weekly/monthly payroll reports and PM updates.
• Ensure timely payroll processing and SLA adherence.
• Support in process supervision and continuous improvement across the team.

Skills

Payroll knowledge

US/North America Payroll

Team leadership

Education

Graduate

Tools

SAP

Workday

Job description

Join us on a journey of endless possibilities

At Strada, possibility isnt just a promise it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Overall Objective of the Role

The primary responsibility will be to take care of daytoday work allocation to the Payroll Administrator, interacting with the client, attending client calls, passing on process updates to the team members, maintaining weekly and daily reports, and interacting with the Process Manager and the team to improve the process.

• To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries
  Respond to requests, queries, and complaints from external customers in a friendly and efficient manner to enhance customer loyalty
  Responsible for efficient resource and time utilization to achieve process deliverables as per the set SLAs
  Would report into the Process Manager and support in process supervision

Main Responsibilities

Strategic

• Coordinating with the Transition team during the testing phase

Client Handling, Support & Communication

• Communicating with the Onshore team as per requirement
  Handling conference calls on a Monthly / Quarterly basis

Reports

• Report progress at a team level – keep PM updated
  Responsible for ensuring quality documentation is up to date

Resource Management

• Engaging in periodic resource estimation / planning
  Analyzing and forecasting attrition (team level) – inform PM as required
  Controlling attrition / absenteeism / resource utilization
  Responsible for maintaining and updating the team skills matrix & other process documents

Performance Management

• Conducting daily/weekly production feedback sessions – providing feedback on quality and SLA issues and team targets
  Analyzing team performance and identifying training needs / conducting onetoone meetings with subordinates
  Ensuring process / refresher training is conducted as required
  L&D & HR interface – training nominations, RnR nominations – providing inputs to PM
  Appraisals – Midterm/Annual – provide feedback and inputs on team members to PM
  Appraisals – providing feedback to PM

Employee Life Cycle

• Coordinating joining and exit formalities – ID/Login creation, etc., for new team members; resignation formalities – keep PM updated
  Tracking attendance / absenteeism of the team – inform PM
  Payroll interface – collecting and distributing salary slips/cheques of team
  Ensuring grievances are handled effectively and escalating as required
  Responsible for leave planning
  Conducting oneonone sessions with the team

Production

• Ensuring production through optimal work allocation and monitoring
  Resolving daily queries and problems of team members
  Creating, allocating, and tracking work/jobs using appropriate software as specified – inform PM as required
  Responsible for shift monitoring and control
  Responsible for daily reporting – MOM, etc.
  Collecting team metrics
  Analysis of errors/issues and creation of root cause analysis documents
  Responsible for timely escalation of issues/problems that require PM or client attention
  Ensuring issue resolution
  Providing feedback on quality issues
  Ensuring continuous improvement of team metrics
  Raising calls and coordinating with IT systems to ensure process compliance
  Ensuring quality compliance for all processes handled – checklists, standards, etc.
  Ensuring all process SLAs are met
  Ensuring ISMS compliance for all processes handled
  Adhering to company policies, rules & regulations, work timings, and leave schedules

Requirements

• Graduate from any stream / Diploma holder
• Good technical knowledge of payroll and payroll systems(SAP/Workday)
• 5 Plus years experience in US/North America Payroll Exp
• Supervisory / teamhandling experience is mandatory

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.