Senior Associate-US Payroll

Strada Energy International; Ernakulam; On-site; INR 350,000 - 700,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid leave

Learning opportunities

Retirement plans

Job summary

Strada Energy International is seeking a dedicated professional to process US payrolls and perform HRIS tasks with accuracy and timely delivery. You will respond to customer queries to enhance loyalty and contribute to process improvements.

The role requires 2–5 years in US payroll, strong PC skills, and a graduate or diploma qualification. Candidates should be ready to collaborate with onshore teams and be an innovation champion for the process.

Qualifications

• 2-5 years experience in US Payroll.
• PC Literacy - Word and Excel (Basic Level).
• Graduate from any stream / Diploma Holder.
• Good technical knowledge of payroll and payroll systems.

Responsibilities

• Processing and meeting targets for US payroll.
• Second level verification of data when required.
• Provide feedback on quality issues found during audits.
• Escalation of production issues in a timely manner.
• Maintain accuracy and meet SLA.
• Coordinate with onshore team and internal colleagues.

Skills

US Payroll

PC Literacy

Payroll Systems

Customer Interaction

Education

Graduate/Diploma

Job description

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com To learn more about us, visit stradaglobal.com

Role Summary

• To process the US payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.
• To provide an effective and efficient US payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries
• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
• To proactively seek learning opportunities to develop and maintain good knowledge of Strada’s systems, clients and workflow and processing procedures.
• To take an active part in promoting your own training and development in all areas.
• To own and manage the quality and accuracy of operational task of the team.
• To support and help facilitate 100% SLA attainment for the team through effective WFM.
• Be a SPOC to the clients(Internal / External)
• Be the Innovation champion for the process and team.

Main Responsibilities

• Responsible For Processing And Meeting Targets Given For The Same
• Responsible For Second Level Verification Of Data If Required
• Providing Feedback On Quality Issues Found During Audits
• Responsible for timely escalation of production related issues
• Responsible For Maintaining Accuracy
• Prioritises, allocates and actions daily tasks to be accomplished to meet SLA
• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc
• Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
• Calculates, prepares and transmits manual payments and third party disbursements
• Coaches and advises team members on Systems and PC usage
• Suggests ways in which systems and procedures can be improved to enhance the business.
• Updating Process Related Reports and Documents
• Ensuring ISMS Compliance Of The Team
• Adhering To Company Policies, Rules And Regulations
• Following Quality Processes Thoroughly - Checklists, Standards Etc.
• Adhering to Work Timings, Leave Schedules

Key Experience

• 2 -5 years experience in US Payroll
• PC Literacy - Word and Excel (Basic Level)
• Graduate from any stream / Diploma Holder
• PC Literacy - Word and Excel (Basic Level)
• Good technical knowledge of payroll and payroll systems
• Track record of face to face, telephone and written contact with customers

Values

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Diversity and Inclusion

Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Disclaimer

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.