Senior Associate-US Payroll

Strada Global; Ernakulam; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Health coverage

Paid leave (vacation)

Retirement plans

Learning opportunities

Job summary

Strada Global is seeking a dedicated US Payroll Specialist to handle payroll processing and HRIS tasks from our India delivery centre. You will ensure timely, accurate payroll runs and respond to client inquiries with a focus on service excellence.

Ideal candidates have 2-5 years of US payroll experience, work well with payroll systems, and maintain data accuracy. The role requires collaboration with onshore teams to meet SLAs and drive process improvements.

Qualifications

• 2-5 years of US payroll experience.
• Proficient with payroll systems and timekeeping platforms.
• Strong attention to detail and data accuracy.

Responsibilities

• Process US payrolls and HRIS tasks with accuracy and timeliness.
• Respond to client queries and maintain service quality.
• Act as SPOC for onshore/offshore stakeholders and drive SLA attainment.
• Identify process improvements and support training/learning.

Skills

US Payroll

Payroll systems

Data accuracy

Client interaction

Education

Graduate or Diploma

Tools

Excel

Job description

Join us on a journey of endless possibilitiesAt Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.Learn more at www.stradaglobal.comTo learn more about us, visit stradaglobal.comRole summary• To process the US payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.• To provide an effective and efficient US payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries• • Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty• To proactively seek learning opportunities to develop and maintain good knowledge of Strada’s systems, clients and workflow and processing procedures.• To take an active part in promoting your own training and development in all areas.• To own and manage the quality and accuracy of operational task of the team.• To support and help facilitate 100% SLA attainment for the team through effectiveWFM.• Be a SPOC to the clients(Internal / External)• Be the Innovation champion for the process and team.Main responsibilitiesProduction• Responsible For Processing And Meeting Targets Given For The Same• Responsible For Second Level Verification Of Data If Required• Providing Feedback On Quality Issues Found During Audits• Responsible for timely escalation of production related issues• Responsible For Maintaining Accuracy• Prioritises, allocates and actions daily tasks to be accomplished to meet SLA• To build and nurture constructive relationships with the onshore team andinternal colleagues from other business areas and to contribute to team efforts, teammeetings etc• Ensures that team members get data required, in right format and in time tocomplete payrolls to agreed deadlines• Calculates, prepares and transmits manual payments and third partydisbursements• Coaches and advises team members on Systems and PC usage• Suggests ways in which systems and procedures can be improved to enhancethe business.• Updating Process Related Reports and DocumentsCompliances• Ensuring ISMS Compliance Of The Team• Adhering To Company Policies, Rules And Regulations• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process• Adhering to Work Timings, Leave SchedulesKey experience• 2 -5 years experience in US Payroll• PC Literacy - Word and Excel (Basic Level)• Graduate from any stream / Diploma Holder• PC Literacy - Word and Excel (Basic Level)• Good technical knowledge of payroll and payroll systems• Track record of face to face, telephone and written contact with customersAt Strada, our values guide everything we do:• Anticipate Customer Needs – We stay ahead of trends so our customers cangrow and succeed.• Own the Outcome – We take responsibility for delivering excellence andensuring things get done right.• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.• Empower Each Other to Solve Problems – We tackle challenges head on, asktough questions, and collaborate to find the best solutions.• Care About Our Work and Our People – We understand that what we doimpacts millions, and we have a responsibility to get it right.BenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against globalwatchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.Our commitment to Diversity and InclusionStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.Diversity Policy StatementStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices.Applicants may request a reasonable accommodation by contacting their recruiter.Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasersWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .