Team Leader Specs

Purchaseyourfreedom; Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Squircle IT Consulting Services in India is seeking experienced professionals for our International Voice programs. You will lead premium contact center teams, focus on BFSI domains, and drive customer service excellence.

The role requires 5+ years in international voice, 2+ years as Team Leader, strong process understanding, and proficiency with MS Office. Opportunities across multiple locations are available.

Qualifications

• Minimum 5 years of work experience in an International Voice Program from premium contact centres.
• Minimum 2 years of Team Leader experience in international voice process.
• BFSI sector experience is required.
• Strong understanding of Operations Metrics and People Practices (score calculations, attrition, etc.).

Responsibilities

• Lead and manage a team in an international voice process.
• Monitor metrics, scheduling, and adherence; handle attrition and situation handling.
• Ensure strong customer service and knowledge of customer care processes.
• Utilize MS Office tools for reporting and analysis.

Skills

International voice process

Team leadership

Customer service

MS Office

Lean / Six Sigma

Tools

MS Office Suite

Scheduling

Job description

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

Job Description

• Minimum 5 year of work experience in an International Voice Program from premium contact centres.
• Minimum 2-year experience as a Team Leader in International voice process.
• Prior experience in BFSI is required.
• Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
• Customer service oriented. Should have prior knowledge of customer care processes and techniques.
• Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.

Additional Information

Hi,

We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.