Team Lead

Purchaseyourfreedom; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Squircle IT Consulting Services in Navi Mumbai seeks a Team Leader with extensive international voice experience to supervise premium contact centre operations in BFSI domains. The candidate should have at least 2 years in a Team Leader role and strong knowledge of metrics, scheduling, and quality controls.

The role requires proficiency in MS Office and familiarity with Lean/Green Belt principles to drive continuous improvement within the process.

Qualifications

• Minimum 5 years of work experience in an International Voice Program from premium contact centres.
• Minimum 2 years of experience as a Team Leader in International voice process.
• Prior experience in BFSI is required.
• Thorough understanding of Operations Metrics and People Practices (score calculations, attrition, etc).
• Customer service oriented with knowledge of customer care processes and techniques.
• Proficient in MS Office – Excel, Word and PowerPoint; knowledge of Green Belt, Lean and Scheduling.

Skills

International voice experience

Team Leadership

BFSI experience

Operations metrics

Customer service

Tools

MS Office

Job description

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

Job Description

1. Team Leader Specs

• Minimum 5 year of work experience in an International Voice Program from premium contact centres.
• Minimum 2-year experience as a Team Leader in International voice process.
• Prior experience in BFSI is required.
• Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
• Customer service oriented. Should have prior knowledge of customer care processes and techniques.
• Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.

N/P 30 Days Only