Team Leader- Operations- Exports

Mashreq; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mashreq in Bengaluru is seeking a Trade Operations professional to ensure export/import processing aligns with UCP/ISBP/ISP and ICC guidelines, while adhering to internal policies. You will validate documents, perform sanctions checks, and prepare SWIFT messages for advising, ensuring accuracy and timely delivery.

Ideal candidates have 5–8 years in trade operations, strong communication and analytical skills, and proficiency in MS Office.

Qualifications

• Bachelor's degree required.
• 5–8 years of relevant experience in Trade Operations.
• 3–4 years of trade experience is a must.
• Strong communication and interpersonal skills.
• Proficient in MS Office (Word and Excel).
• Detail-oriented with strong analytical and teamwork skills.

Responsibilities

• Check Export/Import processes against L/C or SBLC per UCP/ISBP/ISP and ICC guidelines and internal policies.
• Perform sanction checks of relevant parties in documents.
• Handle Commodity Trade Operations documents.
• Input documents into the system and prepare SWIFT for advising.
• Ad-hoc tasks from Team Head.
• Share knowledge of errors to address customer service issues.

Skills

Strong communication skills

Interpersonal skills

Attentive to details

Analytical skills

Team player

MS Office (Word & Excel)

Education

Bachelor's Degree

Job description

Job Purpose The incumbent will be responsible for checking Export/Import processes as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments

Key Result Areas

• Export/Import processes against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Responsible for inputting documents into the system and prepare SWIFT for advising
• Ad-hoc tasks given by the Team Head
• Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.

Problem Solving

• Managing customers’ expectations, Ideation and working on automation projects
• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.
• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.

Knowledge, Skills and Experience

• Bachelor's Degree
• At least 5-8 years of relevant working experiences in Trade Operations
• Trade experience of 3-4 years is a must.
• Strong communication skills and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, strong analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.