Team Leader - Operations and People Management

United Parcel Service (india) Private Limited; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

United Parcel Service (india) Private Limited is seeking a Team Leader in Pune to oversee day-to-day operations, coach associates, and ensure adherence to processes and regulatory requirements. The role emphasizes decision-making, process improvement, and driving operational excellence.

The ideal candidate will have a Graduate or Postgraduate degree, billing knowledge, and strong skills in MS Office; senior-level leadership experience is valued.

Qualifications

• Graduate or Postgraduate degree in any discipline; Finance & Accounting background preferred.
• Mandatory experience and knowledge of Billing processes.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Team Leadership & People Development: Serve as liaison between Associates and Supervisors; delegate work based on priorities; provide coaching and performance support.
• Operational Excellence: Resolve complex issues, prioritise workflows, monitor performance, and ensure timely delivery with compliance.
• Quality & Compliance: Review metrics, conduct audits, implement corrective actions, and maintain control initiatives.
• Knowledge Management: Stay updated on services, processes, and system enhancements; share best practices.

Skills

Leadership

Coaching & mentoring

Communication

Analytical problem-solving

Education

Graduate or Postgraduate degree

Tools

Microsoft Office

Job description

Team Leader

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Job Description

The Team Lead is a full-time leadership role responsible for overseeing day-to-day operational activities, providing coaching and technical support to associates, and ensuring adherence to departmental processes, policies, and procedures. The role requires strong decision-making skills, independent judgement, and the ability to identify opportunities for process improvement. The Team Lead plays a key role in driving operational excellence, developing team capabilities, and supporting the achievement of business and financial objectives while ensuring compliance with organisational and local regulatory requirements.

Key Responsibilities

Team Leadership & People Development Serve as the primary liaison between Associates and Supervisors, ensuring effective communication and collaboration. Delegate and assign work to associates based on business priorities and workload requirements. Provide ongoing coaching, mentoring, and performance support to maintain and improve service levels. Identify training needs and create development plans to support continuous employee growth. Deliver regular feedback and guidance to enhance individual and team performance. Address individual and team performance concerns in accordance with company policies and procedures. Foster a positive, collaborative, and high-performing team environment.

Operational Excellence Support associates in resolving complex work-related issues and customer inquiries. Take ownership of associate concerns and ensure timely resolution to achieve internal and external customer satisfaction. Prioritise workflows and manage departmental activities to meet service commitments and deadlines. Monitor operational performance and communicate critical issues requiring escalation to management. Review operational processes and implement improvements to enhance efficiency, accuracy, productivity, and cost effectiveness. Ensure compliance with departmental procedures, internal controls, and company policies.

Quality & Compliance Review status reports, quality metrics, and operational controls to ensure adherence to established standards. Conduct audits, identify process exceptions, implement corrective actions, and track compliance requirements. Maintain audit schedules and support internal control initiatives. Monitor process performance and recommend improvements to strengthen operational effectiveness and compliance.

Knowledge Management Stay current with service offerings, process updates, system enhancements, and organisational changes through formal and informal training. Share knowledge and best practices across the team to improve overall performance and consistency.

Required Skills & Competencies

Excellent verbal and written communication skills with the ability to engage effectively with internal and external stakeholders. Strong leadership and team-building capabilities that encourage collaboration and accountability. Ability to work independently, exercise sound judgement, and make informed decisions with minimal supervision. Strong problem-solving and analytical skills. Customer-focused mindset with a commitment to delivering high-quality service. Adaptability and willingness to embrace change and take on additional responsibilities as business needs evolve. Strong influencing and persuasion skills. Self-motivated, proactive and results-oriented.

Qualifications & Experience

Graduate or Postgraduate degree in any discipline; Finance & Accounting background preferred. Mandatory experience and knowledge of Billing processes. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Demonstrated experience in team leadership, coaching and performance management is preferred.

Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Experience Level: Senior Level