Team Leader International Voice Inbound Process BPO Pune and Thane

Creative Indians; Thane, Pune District; Sur place; INR 446 000 - 670 000; Plein temps

Résumé du poste

Creative Indians in Mumbai seeks a seasoned Team Leader for International Voice Customer Service processes. Candidates must have at least 1.5 years of Team Leader experience in an International Voice BPO, with strong KPI tracking and effective team handling.

You will oversee day-to-day supervision of call center associates on US shifts, requiring excellent communication. The role covers coordinating activities across Pune and Thane, driving performance and service quality.

Qualifications

• Minimum 1.5 years of experience as a Team Leader in an International Voice BPO.
• Proficient with KPI metrics and team handling.
• Excellent communication skills required.

Responsabilités

• Supervise day-to-day activities of a group of call center associates.
• Ensure achievement of KPIs and targets.
• Coordinate US shift operations and client expectations.

Connaissances

Team handling

KPI knowledge

Excellent communication

International Voice process

Call center management

Description du poste

Need Team Leaders in Mumbai only from International Voice Customer Service process BPO.

Must have Min 1.5yrs exp as a Team Leader only from International Voice process BPO.

Well Versed with the KPI's & Team Handling skills.

Responsible for the day-to-day supervision of a group of call center associates

US shifts

Excellent Comms required

Job Location - Pune and Thane