Team Lead -International Voice Process

Hexaware Technologies Limited; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hexaware Technologies Limited is seeking a Team Lead for International Voice process at Ghansoli, Navi Mumbai. The role requires a minimum 5+ years of overall experience and at least 1 year in a Team Leader position, with hands-on experience in inbound customer service and international voice processes.

Candidates should have managed teams of 25 or more, possess strong knowledge of BPO metrics (SLAs, CSAT, attrition, shrinkage, AHT, occupancy, utilisation), and be willing to join immediately.

Qualifications

• Graduation is mandatory.
• 5+ years of overall experience.
• Minimum 1 year of on-paper experience as a Team Leader.
• Must have experience in handling International Voice processes.
• Must have experience in Inbound Customer Service.
• Should have handled a team size of 25+ members.
• Good understanding of BPO metrics, including SLAs, CSAT, attrition, shrinkage, AHT, Occupancy, utilisation.
• Immediate joiners are preferred.
• Must reside within a 30 km radius of Ghansoli.

Skills

Team leadership

International voice process

Inbound customer service

BPO metrics knowledge

Education

Graduation

Job description

Role: Team Lead (International Voice process)

Location: Ghansoli, Navi Mumbai

Shifts: Fixed (Sat and sun Fixed off)

International experience mandatory !!!

Requirements:

• Graduation is mandatory.
• 5+ years of overall experience.
• Minimum 1 year of on-paper experience as a Team Leader.
• Must have experience in handling International Voice processes.
• Must have experience in Inbound Customer Service.
• Should have handled a team size of 25+ members.
• Good understanding of BPO metrics, including SLAs, CSAT, attrition, shrinkage, AHT, Occupancy, utilisation.
• Immediate joiners are preferred.
• Must reside within a 30 km radius of Ghansoli.