Team Leader International Voice Customer Support Process BPO Thane

Creative Indians; Thane; On-site; INR 446,000 - 670,000; Full time

Job summary

Creative Indians in Thane (Mumbai) seeks an experienced Team Leader for an International Voice process BPO. You must have at least 1.5 years of Team Leader experience and strong KPI and team handling skills. US shifts and excellent communication are required for this role.

You will supervise the day-to-day activities of a group of call center associates, ensuring service levels and adherence to processes. The position is based in Thane, Mumbai, with on-site work expectations.

Qualifications

• Must have min 1.5 yrs exp as a Team Leader in International Voice process BPO.
• Well versed with KPIs and team handling skills.
• US shifts.
• Excellent communications required.

Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates.

Skills

Team Leadership

Job description

Need Team Leaders in Mumbai only from International Voice Customer Service process BPO.

Must have Min 1.5yrs exp as a Team Leader only from International Voice process BPO.

Well Versed with the KPI's & Team Handling skills.

Responsible for the day-to-day supervision of a group of call center associates

US shifts

Excellent Comms required

Job Location - Thane