Team Leader - Freight Brokerage - US Shift

A.P. Moller Maersk; Zone 11 Valasaravakkam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A.P. Moller Maersk in India’s Tamil Nadu region seeks an experienced Team Leader to guide Freight Brokerage operations, oversee shipment coordination, carrier management, and customer communication. The role emphasizes leadership, KPI achievement, and continuous improvement within a fast-paced logistics environment.

The candidate will manage a team, drive performance, and handle escalations, with a focus on service quality and stakeholder satisfaction across internal and external partners.

Qualifications

• Proven experience in Team Leader, Supervisor, or People Manager roles.
• Experience in freight brokerage or logistics operations.
• Willingness to work night shifts and weekends.
• Strong problem-solving, decision-making, and escalation-management skills.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Lead and develop Freight Brokerage Specialists to meet targets.
• Oversee end-to-end load execution and carrier coordination.
• Monitor KPIs and drive continuous improvement.
• Manage escalations and ensure top-tier customer experience.
• Collaborate with internal stakeholders to resolve issues.

Skills

People leadership

Team coaching

Stakeholder management

Operational leadership

Data analytics

MS Excel

Night shift

Logistics knowledge

Customer service

Job description

Role Overview

We are looking for an experienced and results-driven Team Leader to lead Freight Brokerage operations and a team responsible for shipment coordination, carrier management, customer communication, load tracking, and exception resolution.

The candidate should have strong experience in transportation, logistics, supply chain, customer service, or related operations, along with proven people-management, stakeholder-management, and operational leadership skills.

The role involves driving team performance, ensuring service quality, managing escalations, developing team capability, and identifying opportunities for continuous improvement and operational efficiency.

Key Responsibilities

Team & People Leadership

• Lead, coach, and develop a team of Freight Brokerage Specialists to achieve business and service objectives.
• Drive team performance through structured coaching, performance management, and targeted development plans.
• Identify capability gaps and implement training initiatives to strengthen operational expertise.
• Build a culture of accountability, ownership, collaboration, and customer focus.
• Support onboarding and capability development of new team members.

Freight Brokerage Operations

• Oversee end-to-end load execution from pickup through delivery, ensuring service commitments are consistently met.
• Drive effective coordination across customers, carriers, drivers, and internal stakeholders to ensure seamless shipment execution.
• Monitor load execution, shipment status, appointments, and potential service disruptions, ensuring proactive intervention.
• Oversee carrier coordination, load coverage, scheduling, and execution to maximize operational efficiency.
• Ensure compliance with SOPs, customer requirements, contractual obligations, and escalation protocols.

Performance & Business Management

• Own and drive key operational KPIs, including productivity, service levels, on-time performance, response time, quality, and load execution.
• Analyse performance trends, identify root causes, and implement corrective actions to close performance gaps.
• Provide regular performance insights and business updates to management.
• Drive continuous improvement initiatives focused on efficiency, service quality, cost effectiveness, and customer experience.
• Partner with cross-functional teams to identify and eliminate recurring operational issues.

Customer & Stakeholder Management

• Serve as the primary escalation point for complex customer and operational issues, driving timely resolution.
• Build and maintain effective relationships with key internal and external stakeholders.
• Ensure customer expectations are translated into clear operational priorities and consistently delivered by the team.
• Manage critical service issues with a strong focus on customer experience, communication, and resolution.

We Are Looking For

• Proven experience in a Team Leader, Supervisor, or People Manager role.
• Willingness to work night shifts and weekends as required by business operations.
• Demonstrated experience managing teams against operational KPIs and service-level targets.
• Strong problem-solving, decision-making, and escalation-management skills.
• Strong stakeholder management and communication skills.
• Proven ability to analyse performance data, identify root causes, and drive corrective actions.
• Strong ownership mindset with the ability to manage priorities in a fast-paced operational environment.
• Strong analytical and reporting capabilities with good proficiency in MS Excel.
• Ability to coach, motivate, and develop team members.
• Strong attention to detail with a focus on data accuracy and operational quality.

Preferred Skills & Experience

Team Management / People Leadership within any of the below functions:

• Freight / Transportation Operations
• Trucking / Carrier Operations
• Dispatch / Load Coordination
• Transportation Planning & Execution
• Shipment Tracking / Track & Trace
• 3PL / 4PL Operations
• Logistics Operations
• Rotational Shift - Night Shift
• 8 to 12 years of experience