Team Leader - Credit Card Support

Kotak Securities Limited; Bengaluru; Presencial; INR 600.000 - 850.000; Jornada completa

Descripción de la vacante

Kotak Securities Limited is seeking a Team Leader for Credit Card sales in Bengaluru. You will oversee a field team of sales executives, drive daily targets, and ensure timely card delivery while maintaining strict compliance with RBI and bank norms.

You will train new joiners, refresh the team on sourcing policies, and keep abreast of product updates to motivate and guide the team toward the desired productivity in a dynamic sales environment.

Formación

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years.
• 0–2 years experience in relevant industry.
• Team management, Hiring, Motivating & Training.
• Good communication and field presence.
• Adherence to all compliance standards and KYC norms.

Responsabilidades

• Lead and manage a team of sales executives for credit card sales.
• Drive credit card sales through open market, banca channels, and on-field activities.
• Train new joiners and refresh existing team on policies and sourcing rules.
• Oversee end-to-end application processes from lead to card delivery and post-delivery follow-up.
• Ensure 100% compliance with bank and RBI norms; resolve customer complaints within TAT.

Conocimientos

Team management

Hiring

Motivating

Training

Communication skills

Customer interaction

Query management

Educación

Graduate (Any Stream)

Descripción del empleo

Team Leader-CREDIT CARD-Support (D0) and Responsibility

Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations) Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team. The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank. Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies. Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity. Drive credit card sales via various channels like open market & banca sales. Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases. Tracking of application till final card out is a team leader’s responsibility. Ensure the sourcing done by the team should 100% compliant ans as per the bank & RBI standards. Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers. Closing the customer complaints within stipulated TAT Keeping up-to-date knowledge on products, policy and competition and download the same to team. Following and adhering to the strict KYC norms set for the team. Being disciplined & adhering to all company policies, procedures and business ethics codes. Engage & educate customers on credit card product usage.

Job Specification & Skills Required

Graduate (Any Stream) from accredited universities. Age up to 36 years max. Exp 0 – 2 years (Relevant Industry) Team management, Hiring , Motivating & Training. Good communication skills & presentable on field. Customer interaction & Query Management. Adherence to all the compliance standards. Should possess leadership skills with proactive approach.