Team Leader –Content Moderatio

Naukri Assist; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Naukri Assist in Pune is seeking a seasoned Team Lead for content moderation to oversee international non-voice processes and ensure timely, quality output.

You will drive training programs, mentor moderators, and coordinate with other teams to resolve complex issues, while analyzing metrics to implement improvements.

This on-site role in Maharashtra offers growth and a meaningful impact on global content quality.

Responsibilities

• Lead a team of content moderators to ensure efficient processing of international non-voice processes.
• Develop and implement training programs to improve team performance and productivity.
• Collaborate with other teams to resolve complex issues related to content moderation and quality assurance.
• Analyze data to identify trends, track progress, and make recommendations for process improvements.

Skills

Team Leadership

Performance Monitoring

Data Analysis

Training & Development

Job description

Roles and Responsibilities

• Lead a team of content moderators to ensure efficient processing of international non-voice processes.
• Develop and implement effective training programs to improve team performance and productivity.
• Collaborate with other teams to resolve complex issues related to content moderation and quality assurance.
• Analyze data to identify trends, track progress, and make recommendations for process improvements.

Job Requirements

Team Management

• a. Foster an inspiring team environment with a culture of open communication
• b. Listen to team members' feedback and resolve any issues or conflicts
• c. Encourage creativity and an ownership mindset
• d. Propose and organize team-building activities
• e. Create a career/growth trajectory for high performers

Performance Management

• a. Oversee the team's overall performance and ensure timely and effective completion of assigned tasks
• b. Resolve queries in exceptional situations and elevate issues to proper channels when necessary
• c. Provide the team with a clear vision of process objectives and motivate them to not only meet but exceed customer expectations by leading through examples
• d. Coordinate periodic meetings with other Team Leaders, Trainers, and Managers to discuss process impediments, resource needs, or task-related issues/delays
• e. Monitor and report on performance metrics
• f. Identify training needs and provide coaching
• g. Recognize high performance and reward accomplishments

Data Management

• a. Compile and publish performance reports on set frequencies (Daily/Weekly/Monthly, etc.)
• b. Keep Managers/Leaders informed of task accomplishments, issues, and status
• c. Ensure data accuracy for salary processing, including monthly ratings, incentives, shift allowance, attendance, etc
• d. Ensure data accuracy for billing processing, including hours, production, quality, etc

Client Management

• a. Conduct trend analysis
• b. Flag cases that need immediate client intervention
• c. Prepare root cause analysis for errors and create a corrective and preventive action plan
• d. Acts as a bridge between team members and clients i.e. internal and external clients