Team Leader

SK Finance; Yamunanagar; On-site; INR 600,000 - 900,000; Full time

Job summary

SK Finance in India is seeking a proactive Team Manager to lead a team of customer relationship officers and tele callers. You will monitor performance, track metrics, and provide coaching to drive collections outcomes.

You will ensure adherence to collections processes, uphold quality and compliance in interactions, and work towards meeting targets while identifying challenges and implementing effective solutions.

Responsibilities

• Lead a team of customer relationship officers/tele callers.
• Monitor performance, track metrics, and provide coaching.
• Ensure team follows collections processes and policies.
• Drive quality and compliance in customer interactions.
• Meet collections targets and manage team performance.
• Identify challenges and implement solutions.
• Generate reports on team performance and trends.
• Provide insights to management and suggest improvements.
• Handle escalations and ensure customer satisfaction.
• Collaborate with other teams for resolution

Job description

Role & responsibilities

• Team Management-
  • Lead a team of customer relationship officers/tele callers.
  • Monitor performance, track metrics, and provide coaching.
• Process Adherence-
  • Ensure team follows collections processes and policies.
  • Drive quality and compliance in customer interactions.
• Target Achievement--
  • Meet collections targets and manage team performance.
  • Identify challenges and implement solutions.
• Reporting & Insights-
  • Generate reports on team performance and trends.
  • Provide insights to management and suggest improvements.
• Customer Escalations-
  • Handle escalations and ensure customer satisfaction.
  • Collaborate with other teams for resolution