Team Leader - Asset Digital Journeys

IDFC FIRST Bank; Thane; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

IDFC FIRST Bank in Thane is seeking a Team Leader - Asset Digital Journeys to drive digital transformation in loan servicing within Retail Asset Operations. You will bridge business needs with technology to enable front-end teams to manage loan journeys, EMI collections, and service requests via digital platforms.

You will lead sprint planning, API integrations, and RPA initiatives, collaborating with business partners and technology stakeholders to deliver end-to-end solutions while aligning

Qualifications

• 5–10 years of relevant experience in asset operations and digital journeys.
• Strong techno-functional capabilities bridging business needs with technology.
• Experience in Agile environments and project delivery lifecycle.
• Exposure to NPCl and digital payment ecosystems (NACH, SI, Escrow).

Responsibilities

• Lead sprint planning, scope definition, testing, and post-delivery monitoring.
• Design digital workflows connecting front-end and back-end operations.
• Collaborate with business, OEMs, and tech for senior-management presentations.
• Manage API integrations and leverage RPA where applicable.
• Provide expert knowledge on recurring payments and payment gateway systems.
• Ensure familiarity with LOS/LMS and related configurations.
• Drive projects through BRD preparation, sprint planning, and tracking.

Skills

Sprint planning

Stakeholder management

Agile project management

API integrations

RPA understanding

Digital payments

Communication

Leadership

Education

Bachelor of Commerce

Bachelor of Science

Bachelor of Arts

BBI / BMS

MBA / M.Com / MA

Tools

SAS

Visio

PowerPoint

Finn One

APIs

Job description

Job Requirements

Job Title: Team Leader - Asset Digital Journeys.

Department/Function: Retail Banking Operations

Job Purpose

The Team Leader - Asset Digital Journeys plays a critical role in driving digital transformation across loan servicing operations within the Retail Asset Operations function. This techno-functional role bridges business needs with technology solutions, enabling front-end teams such as Business, Collections, and Customer Service to manage loan journeys, EMI collections, and service requests efficiently through digital platforms. The role demands a deep understanding of the payment’s ecosystem, including recurring payments, and strong relationships with regulatory bodies like NPCI and fintech partners to deliver best-in-class digital solutions.

Roles & Responsibilities

• Lead sprint planning, project scoping, requirement definition, testing, implementation, and post-delivery monitoring to assess effectiveness.
• Design and build digital workflows and systems that connect front-end and back-end operations for seamless execution.
• Collaborate with business partners, OEMs (solution providers), and technology stakeholders to conceptualize and present solutions to senior management.
• Drive project deliverables through the full project lifecycle including requirement gathering, documentation, testing, and final delivery.
• Apply strong technical skills to integrate digital systems across multiple applications.
• Manage API integrations and leverage RPA (Robotic Process Automation) where applicable.
• Provide expertise in recurring payments and payment gateway (PG) systems.
• Demonstrate deep knowledge of digital payment products and industry practices, including NACH, SI, Escrow, and other modes of repayment.
• Maintain familiarity with NPCI digital products and their system architecture.
• Understand loan systems including LOS (Loan Origination System) and LMS (Loan Management System), with experience in configurations and API integrations.
• Act as a subject matter expert for projects related to recurring payments, including BRD preparation, sprint planning, system testing, and project tracking.
• Utilize tools such as SAS, Visio, and PowerPoint for documentation and presentations.
• Demonstrate expertise in digital integrations, NPCI products, and mandate management systems.
• Work with lending platforms like Finn One or similar systems, including API integrations.
• Communicate effectively with senior stakeholders and cross-functional teams.
• Strong techno-functional expertise with the ability to translate business needs into technology solutions.
• Proven experience in project management, especially in Agile environments.
• Deep understanding of the payment's ecosystem and recurring payment mechanisms.
• Familiarity with NPCI products and digital payment architectures.
• Hands-on experience with loan systems (LOS/LMS) and digital integrations.
• Proficiency in tools like SAS, Visio, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong stakeholder management and leadership capabilities.

Educational Qualifications

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 5 - 10 years of relevant experience.