Team Leader

Policybazaar; Vellore; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Policybazaar in India invites an experienced Operations Manager to oversee insurance sales operations for Health Insurance, ensuring seamless SLA delivery and high customer satisfaction. The role focuses on managing a team, setting targets, and aligning with executive strategy.

You will establish client relationships, monitor staff schedules, drive performance, and provide weekly and monthly updates to clients. Strong communication and problem-solving skills are essential.

Qualifications

• Proficiency in team management to hold meetings and performance reviews.
• Proficiency in employee development through hiring, coaching & mentoring.
• Experience in health/term insurance sales.
• Ability to communicate and resolve issues affecting performance criteria.
• Ability to lead teams to achieve performance targets.

Responsibilities

• Manage operations to ensure seamless SLA delivery and high satisfaction.
• Establish and manage client relationships; oversee team resources and day-to-day strategy.
• Monitor and document staff schedules and absences; review performance against sales targets.
• Lead weekly and monthly client calls; provide updates and audits closure.
• Drive continuous improvements; mentor team leads; collaborate with internal teams.
• Be the single point of contact for business queries; take on special projects as needed.

Skills

Team management

Performance targets

Coaching & mentoring

Communication skills

Problem solving

Sales target driven

Job description

Job Description -

Responsible for managing the operations seamlessly and timely SLA delivery, along with

maintaining high levels of employee and customer satisfaction

Insurance Sales (Health Insurance)

Establish & Manage Relationships / Engagement with the Clients.

Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities

Managing day-to-day Sales targets (B2C Sales)

To monitor and document the work schedule of staff and absences.

Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates

Ensure that all audit-related issues are brought to a close

Identify and drive continuous improvements and initiatives in the process

Coach & mentor the Team lead so that they can manage their teams better

To ensure that all internal customer queries are followed up on a timely basis

Collaborate with internal teams.

To be the Key contact for all problems and queries with the specific business assigned.

Take on special projects as per business need

Action-Oriented, Integrity and Trust, Perseverance

Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work.

Ability to handle sales pressure

Excellent verbal and written communication skills

Strong external and management reporting skills.

ISMS Responsibilities:

Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;

Provide technical consulting assistance to Function Heads so that information systems can be built and run to meet business objectives best; Ensure the safeguarding of information in their possession.

Accepts responsibilities for the operation and protection of information assets, and Perform the work as delegated by the Function Head. Desired Skills and Experience-

Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets

Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.

Health / Term Insurance Sales:

Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.

Ability to communicate and resolve issues that affect the Performance Criteria

Ability to lead employees on their team to the performance of the Performance Criteria.

• Interested candidates can share their updated resume at: [e-mail],
• Or Can reach out on 9867066877