Team Leader

Digitide; Bilaspur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Digitide is seeking a Team Leader to guide a team of Customer Relationship Executives focused on customer interactions and collections. You will drive strategic planning, motivate the team, and ensure a high-quality customer experience while aligning efforts with company goals.

Reporting to the Department Head, you will collaborate with multiple departments, monitor performance metrics, and mentor team members to raise efficiency and satisfaction in a dynamic, global operations environment.

Qualifications

• Minimum 5 years in a leadership role, preferably in customer-facing or collections.
• Proven ability to motivate teams and maintain customer satisfaction.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead and motivate a team of CREs to foster a productive work environment.
• Oversee daily operations for timely customer service and collections.
• Handle complex inquiries and complaints with effective solutions.
• Implement and monitor performance metrics to drive improvement.
• Collaborate with departments to align collection strategies.

Skills

Leadership

Customer service

Communication

Problem solving

CRM experience

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

Job Description:

The Team Leader will play a crucial role in managing and guiding a team of CREs, who are responsible for customer interactions and collections. This role involves strategic planning, team motivation, and ensuring a positive customer experience. The Team Leader will report to the Department Head and work closely with other departments to align collection efforts with company goals.

Responsibilities

• Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment.
• Oversee daily operations, ensuring efficient and timely customer service and collection processes.
• Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction.
• Implement and monitor performance metrics, identifying areas for improvement and driving team performance.
• Collaborate with the Department Head and other teams to align collection strategies with company objectives.
• Conduct regular team meetings, providing feedback, and facilitating open communication channels.
• Train and mentor team members, ensuring they are equipped with the necessary skills and knowledge.
• Stay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency.
• Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
• Build and maintain strong relationships with key stakeholders, including clients and internal teams.

Qualifications

• A minimum of 5 years of experience in a leadership role, preferably in a customer-facing or collections environment.
• Proven track record of successfully managing and motivating teams, with a focus on customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong problem-solving and analytical abilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) systems and relevant software.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent organizational skills, with a focus on attention to detail and accuracy.
• Strong leadership qualities, including the ability to inspire and mentor team members.
• A proactive and solution-oriented mindset, with a willingness to adapt to changing circumstances.
• A relevant degree in Business Administration, Customer Service, or a related field is preferred.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: