Team Leader

Digitide; Latur; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

Digitide invites applications for a Customer Relationship Executive to lead a dynamic team and optimize customer service and collections processes. The role focuses on delivering high-quality support, resolving complex queries, and upholding service standards across operations.

Ideal candidates will have experience managing CREs, strong Excel skills, and a proactive approach to improving metrics. You will collaborate with cross-functional teams, travel as needed, and contribute to Digitide's

Formación

• DRA certificate is required.
• Good geo knowledge.
• Ability to allocate resources effectively.
• Experience handling a team of CREs (7–8).
• Proficient in Excel.
• Experience handling client queries and providing solutions.

Responsabilidades

• Lead and motivate a team of Customer Relationship Executives.
• Oversee daily operations for customer service and collections.
• Handle complex customer inquiries and provide effective solutions.
• Implement and monitor performance metrics to drive improvement.
• Collaborate with Department Head to align collection strategies.
• Conduct regular team meetings and provide feedback.
• Train and mentor team members on processes and tools.
• Stay updated on industry trends and best practices to improve efficiency.
• Ensure compliance with company policies and maintain professionalism.
• Build and maintain relationships with clients and internal teams.

Conocimientos

Geo knowledge

Allocation

Team management

Client handling

Travel willingness

Stakeholder management

Query resolution

Educación

DRA certificate

Herramientas

Excel

Descripción del empleo

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

• A1 to A3
• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
• A2 to A3 Or P1 to P2
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

Responsibilities

• Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment.
• Oversee daily operations, ensuring efficient and timely customer service and collection processes.
• Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction.
• Implement and monitor performance metrics, identifying areas for improvement and driving team performance.
• Collaborate with the Department Head and other teams to align collection strategies with company objectives.
• Conduct regular team meetings, providing feedback, and facilitating open communication channels.
• Train and mentor team members, ensuring they are equipped with the necessary skills and knowledge.
• Stay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency.
• Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
• Build and maintain strong relationships with key stakeholders, including clients and internal teams.

Qualifications

Candidate must have DRA certificate.

• Should have good geo Knowledge.
• Should know how to do allocation.
• Should have handled 7 to 8 CREs.
• Should he handy of excel.
• Experience of handling team.
• Should travel as and when required.
• Should know how to handle client query and provide solution on it.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 271924
• Job Category Customer Support/Operations | BPM