Team Leader

Digitide; Bilaspur District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Digitide in Bilaspur is seeking a Team Leader to guide a team of Customer Relationship Executives responsible for customer interactions and collections. You will plan, motivate, and ensure a positive customer experience while aligning efforts with department goals.

Reporting to the Department Head, the role requires 5+ years in a leadership role, strong communication, and a data-driven mindset. You will implement metrics, coach staff, and collaborate with other teams to improve collection

Qualifications

• Minimum 5 years of leadership experience in customer support or collections.
• Proven ability to motivate teams and improve customer satisfaction.
• Excellent communication and interpersonal skills.
• Strong problem-solving and data-driven decision making.
• Experience with CRM systems and related software.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Business Administration or related field preferred.
• Willingness to work in Bilaspur, India.

Responsibilities

• Lead and mentor a team of Customer Relationship Executives.
• Oversee daily operations of customer service and collections.
• Address complex inquiries and resolve issues to maintain satisfaction.
• Implement performance metrics and drive continuous improvement.
• Coordinate with Department Head and other teams to align strategies.
• Conduct regular team meetings and coaching sessions.
• Ensure compliance with company policies and data handling standards.
• Build strong relationships with clients and internal stakeholders.

Skills

Leadership

Communication

Customer service

Team management

CRM software

Education

Bachelor's degree in Business Administration

Tools

CRM platforms

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Team Leader will play a crucial role in managing and guiding a team of CREs, who are responsible for customer interactions and collections. This role involves strategic planning, team motivation, and ensuring a positive customer experience. The Team Leader will report to the Department Head and work closely with other departments to align collection efforts with company goals.

Responsibilities

• Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment.
• Oversee daily operations, ensuring efficient and timely customer service and collection processes.
• Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction.
• Implement and monitor performance metrics, identifying areas for improvement and driving team performance.
• Collaborate with the Department Head and other teams to align collection strategies with company objectives.
• Conduct regular team meetings, providing feedback, and facilitating open communication channels.
• Train and mentor team members, ensuring they are equipped with the necessary skills and knowledge.
• Stay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency.
• Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
• Build and maintain strong relationships with key stakeholders, including clients and internal teams.

Qualifications

• A minimum of 5 years of experience in a leadership role, preferably in a customer-facing or collections environment.
• Proven track record of successfully managing and motivating teams, with a focus on customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong problem-solving and analytical abilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) systems and relevant software.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent organizational skills, with a focus on attention to detail and accuracy.
• Strong leadership qualities, including the ability to inspire and mentor team members.
• A proactive and solution-oriented mindset, with a willingness to adapt to changing circumstances.
• A relevant degree in Business Administration, Customer Service, or a related field is preferred.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 270423
• Job Category Customer Support/Operations | BPM