Team Leader

Keka Technologies Private Limited; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Keka Technologies Private Limited in India is seeking an AR Lead to guide end-to-end accounts receivable and denial management, driving performance and timely collections.

You will collaborate with Billing and Client Success teams, review aging, resolve escalations, and implement process improvements to reduce denials and leakage.

Responsibilities

• Lead and manage the AR team responsible for end-to-end accounts receivable and denial management.
• Own team performance against productivity, quality, collection, aging, denial, TAT, and SLA targets.
• Review AR aging and prioritize accounts based on aging, outstanding value, payer, denial category, and recovery potential.
• Drive resolution of complex and escalated claims, including denials, underpayments, appeals, payer disputes, and timely filing issues.
• Analyze team and account-level performance to identify revenue leakage, recurring denials, and process gaps.
• Conduct regular performance reviews, coaching sessions, quality audits, and action planning for team members.
• Manage escalations from clients and internal stakeholders and ensure timely resolution.
• Coordinate with Billing, Coding, Payment Posting, Credentialing, and Client Success teams to address root causes impacting AR.
• Prepare and present operational dashboards, trend analysis, aging reports, denial analysis, and action plans to management/client stakeholders.
• Ensure adherence to client SOPs, payer guidelines, compliance requirements, and organizational policies.
• Drive process improvement, automation opportunities, knowledge management, and reduction of avoidable AR/denials.
• Manage staffing, workload allocation, attendance, performance management, and team development.

Job description

• Lead and manage the AR team responsible for end-to-end accounts receivable and denial management.
• Own team performance against productivity, quality, collection, aging, denial, TAT, and SLA targets.
• Review AR aging and prioritize accounts based on aging, outstanding value, payer, denial category, and recovery potential.
• Drive resolution of complex and escalated claims, including denials, underpayments, appeals, payer disputes, and timely filing issues.
• Analyze team and account-level performance to identify revenue leakage, recurring denials, and process gaps.
• Conduct regular performance reviews, coaching sessions, quality audits, and action planning for team members.
• Manage escalations from clients and internal stakeholders and ensure timely resolution.
• Coordinate with Billing, Coding, Payment Posting, Credentialing, and Client Success teams to address root causes impacting AR.
• Prepare and present operational dashboards, trend analysis, aging reports, denial analysis, and action plans to management/client stakeholders.
• Ensure adherence to client SOPs, payer guidelines, compliance requirements, and organizational policies.
• Drive process improvement, automation opportunities, knowledge management, and reduction of avoidable AR/denials.
• Manage staffing, workload allocation, attendance, performance management, and team development.