Team Lead – Voice Support

Elevate Prime Solutions (EPS Group); Mumbai; On-site; INR 600,000 - 1,100,000; Full time

Job summary

TP in Mumbai is seeking a dedicated professional to coach voice-support executives and monitor customer-service KPIs, ensuring high-quality service and efficient team performance. The role emphasizes leadership, performance tracking, and rapid issue resolution within a fast-paced contact-center environment.

This opportunity is part of the JobsOn platform under the EPS Group ecosystem, focusing on innovation, skill development, and transparent, structured hiring processes for modern job seekers.

Responsibilities

• Coach voice-support executives and monitor customer-service KPIs.

Job description

Coach voice-support executives and monitor customer-service KPIs. JobsOn keywords: Voice Support, Team Lead, Mumbai Jobs.

About TP

TP is a dynamic and growth-focused organization committed to delivering excellence across its industry.The company emphasizes innovation, skill development, and creating sustainable career opportunities for professionals.

This job listing is published on JobsOn, a modern hiring platform designed to connect verified employers with skilled candidatesthrough a transparent and structured recruitment process. JobsOn is part of the largerEPS Group ecosystem, which powers recruitment, staffing, training, and business support solutions.

EPS Group is a professional organization focused on business solutions, workforce development, and digital transformation services.It plays a key role in ensuring high-quality hiring standards across its platforms and supports organizations in building strong talent pipelines.Learn more about EPS Group here:EPS Group .

JobsOn, accessible atJobsOn Platform ,acts as the dedicated job portal within this ecosystem. It provides real-time job listings, application tracking, and simplified hiring workflowsfor both employers and candidates.

The collaboration between TP, JobsOn, and EPS Group ensures a trusted and verified hiring ecosystem.This integration helps improve hiring quality, reduces recruitment delays, and enhances transparency in the overall hiring process.

Candidates applying through this platform benefit from verified job postings, faster communication from employers, and a structured recruitmentexperience designed for modern job seekers.

Industry Information

Industry Focus: Operations, Operations

The Operations, Operations sector is one of the fastest-growing areas in today’s job market.It includes a wide range of roles, skills, and opportunities that support business growth, innovation, and digital transformation.Companies in this industry typically focus on improving efficiency, delivering better services, and adapting to modern technologies.

Professionals in this field are often required to have strong analytical thinking, communication skills, and adaptability to new tools and systems.Career growth in this industry is generally strong due to continuous demand for skilled talent across multiple domains.

Learn more about this industry on trusted sources:

Note: Industry insights are for informational purposes only and may vary based on company structure and role requirements.

Company Reviews & Ratings

Total Reviews: 1

Overall rating strength based on candidate feedback

This company maintains an active hiring presence and receives feedback from candidates based on job experience, interview process, and workplace expectations.Higher ratings generally indicate better hiring transparency, smoother communication, and improved candidate experience.

All reviews displayed on this platform are part of the JobsOn ecosystem, which operates under theEPS Group framework to ensure structured and verified hiring experiences.

Note: Ratings are collected from available platform data and may vary based on user submissions and updates.

TP is a reputed organization operating in Operations, Operations and based in Mumbai. The company is actively hiring and offers opportunities across multiple domains.

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