Team Lead - US Payroll

Sutherland Global Service Limited; Chennai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A global service provider in Chennai is seeking an Operational Leader for their payroll shared services. The role involves leading a team focused on US payroll execution, ensuring compliance with regulations, and managing data integrity. Ideally, candidates should have experience in team mentorship and familiarity with tools like Workday and ADP. This position offers the opportunity to innovate payroll processes and enhance operational efficiency.

Qualifications

• Proven experience in team direction and mentorship in shared services.
• Deep understanding of US payroll regulations and compliance.
• Ability to manage complex payroll operations and escalations.

Responsibilities

• Lead and mentor a payroll shared services team.
• Ensure accurate execution of US payroll cycles.
• Manage data integration between HRIS and payroll systems.

Skills

Team leadership

Payroll compliance

Data integrity

Process optimization

Zendesk management

Tools

Workday

ADP

Zendesk

Job description

1. Operational Leadership & Team Mentorship

• Team Direction: Directly lead and mentor a dedicated payroll shared services team focused exclusively on US operations.
• Performance Culture: Foster accountability and continuous learning, setting and monitoring team metrics to ensure alignment with global service delivery standards.
• Subject Matter Expertise: Ensure the team remains up to date on evolving US payroll regulations and compliance mandates.

2. End-to-End Payroll Execution

• Cycle Management: Ensure 100% accurate and compliant execution of US payroll cycles.
• ADP Governance: Directly oversee tax filings and pay disbursement processes utilizing ADP.
• Regulatory Adherence: Maintain strict compliance with federal, state, and local regulatory standards to ensure audit‑ready operations.

3. Systems Integration & Data Integrity

• Tech Bridge: Manage the critical data flow and bridge the gap between Workday (Core HR/HRIS) and ADP.
• Data Auditing: Audit integrations to ensure high data integrity, identifying and eliminating the root causes of manual workarounds and data discrepancies.

4. Advanced Escalation & Case Management

• Tier‑2 Support: Serve as the primary point of contact for complex payroll escalations.
• Zendesk Utilization: Manage high‑priority inquiries via Zendesk, ensuring issues are resolved within established SLAs while maintaining high employee satisfaction.

5. Process Optimization & Innovation

• Friction Analysis: Identify "friction points" in current procedures where systems are under‑leveraged.
• Automation: Implement automated, streamlined solutions to reduce manual administrative tasks and enhance the overall scalability of the payroll function.