Lead - HRSS (US Benefits)

Sutherland; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Sutherland in Chennai is seeking a Lead - HRSS (US Benefits) to drive comprehensive benefits administration for our US-based workforce. You will manage the benefits lifecycle, resolve escalations, and support Workday maintenance to ensure high-quality service.

Key duties include administering 401(k) plans, coordinating HSA/FSA accounts, supporting LOA processing, and reconciling vendor invoices. You will collaborate with US HR partners and external vendors while continuously improving processes

Qualifications

• Experience with U.S. benefits programs and compliance.
• Strong communication with internal partners and vendors.
• Detail-oriented with data accuracy in benefits systems.
• Ability to manage Tier-2 escalations within SLAs.

Responsibilities

• Administer 401(k) plans including contributions, loans, and data syncing.
• Coordinate Health Accounts (HSA, FSA) and related spending accounts.
• Support benefits LOA with adjustments and premium tracking during leaves.
• Reconcile monthly vendor invoices for accurate premium payments.
• Assist in annual Open Enrollment with system testing and data validation.
• Maintain Workday data by monitoring integrations and logging issues.
• Handle Tier-2 escalations for employee benefits inquiries within SLAs.
• Coordinate with US HR partners, brokers and external vendors.
• Deliver clear, empathetic communication to US employees.
• Identify bottlenecks and suggest automation ideas to leadership.
• Maintain service metrics, reports and dashboards to monitor queues.

Skills

Benefits administration

Workday

Vendor management

Escalation handling

Stakeholder communication

Job description

The Lead - HRSS (US Benefits) will execute and support the delivery of comprehensive benefits administration for our US-based workforce. This role requires a detail-oriented, hands‑on professional to handle the employee benefits lifecycle, resolve intermediate escalations, support system maintenance in Workday, and ensure high-quality service delivery.

1. Benefit Program Administration

• Administer 401(k) Plans: Handle day‑to‑day tasks for 401(k) plans including contributions, loans, and regular data syncs.
• Coordinate Health Accounts: Manage daily operations for HSA, FSA, and associated spending accounts.
• Support Benefits LOA: Coordinate benefit adjustments and premium tracking during Leaves of Absence (FMLA, disability).
• Reconcile Vendor Invoices: Audit and reconcile monthly vendor invoices to ensure accurate data and premium payments.

2. Annual Events & System Operations

• Support Open Enrollment: Assist in executing annual open enrollment, performing system testing, and validating final data transmissions.
• Maintain Workday Data: Monitor integration errors, update electronic data interchange (EDI) files, and log system bugs in Workday.

3. Inquiry, Escalation, & Stakeholder Management

• Handle Tier-2 Escalations: Resolve intermediate employee benefits inquiries and manage assigned ticket queues within SLAs.
• Coordinate with Partners: Act as a reliable point of contact for US HR business partners, brokers, and external vendors.
• Clear Communication: Deliver clear, empathetic, and professional communication to US employees and partners.

4. Process Improvement & Reporting

• Assist Optimization: Identify operational bottlenecks and suggest workflow automation ideas to leadership.
• Maintain Metrics: Update and track service metrics, reports, and dashboards to monitor queue health.