Team Lead, Sort Center

Amazon Inc.; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ASSPL Tamil Nadu is seeking a Team Lead, Operations to manage a shift, improve team performance and ensure smooth information flow across stakeholders. The role requires basic logistics knowledge and clear written and oral communication, with a focus on driving process improvements to completion.

The ideal candidate will have 1+ years in a customer-facing or logistics environment, fluency in English, and proficiency in Excel and Microsoft Office.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and managing change.
• Developing and referring to performance metrics to drive team results.
• Identifying business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in data to owners and following through on resolutions.
• Pulling data from databases (Excel, Access, SQL) and performing ad hoc reporting as needed.

Skills

Customer-facing experience

English fluency

Excel

Microsoft Office

SQL

Education

Bachelor's degree

Tools

Access

SQL

Job description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Tamil Nadu

Job ID: A10603013