Team Lead, Quick Commerce

Amazon Inc.; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

Amazon Inc. in Bengaluru is seeking a detail-oriented operations professional to support the Now Program team by executing program workflows, maintaining trackers, and performing structured data analysis to enable timely decision-making.

This execution-heavy role follows established processes, surfaces operational risks through data, and collaborates with cross-functional teams on defined deliverables to drive timely actions.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree required.
• Fluent in English (speaking, writing, reading).
• Experience with Microsoft Office applications and Excel.

Responsibilities

• Execute recurring program workflows with accuracy and on defined timelines.
• Perform structured data pulls and analysis to surface trends and support investigations.
• Maintain operational dashboards, reports, and program documentation with data integrity.
• Coordinate with cross-functional partners to collect inputs and close dependencies on time.
• Identify process gaps or defects and escalate with data and observations.
• Support store launch readiness activities across workstreams.
• Document SOPs, playbooks, and lessons learned to improve onboarding.

Skills

English fluency

Customer-facing experience

Data analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

SQL

Job description

The candidate supports the Amazon Now Program team by executing operational workflows, maintaining program trackers, and performing structured data analysis to enable timely decision-making. This is an execution-heavy role with growing ownership - the individual follows established processes, surfaces operational risks through data, coordinates with cross-functional teams on defined deliverables, and contributes to continuous mechanism improvement.

Key job responsibilities

• Execute recurring program workflows (tracker updates, milestone follow-ups, compliance checks, vendor coordination) with accuracy and adherence to defined timelines
• Perform structured data pulls and analysis to surface trends, flag deviations, and support root cause investigations led by senior team members
• Maintain operational dashboards, reports, and program documentation with zero lag and complete data integrity
• Coordinate with cross-functional partners (operations, finance, supply chain, last-mile) to collect inputs, follow up on pending action items, and ensure dependencies are closed on time
• Identify process gaps or recurring defects in daily operations and escalate with supporting data and preliminary observations
• Support store launch readiness activities by tracking configuration status, audit completion, and go-live checklists across workstreams
• Document SOPs, playbooks, and lessons learned to enable process repeatability and reduce onboarding time for new team members

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience using SQL

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.