Team Lead - Project Manager

Hitachi Energy Ltd.; Vadodara; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hitachi Energy Ltd. in Vadodara, India, seeks an experienced Customer Assistance lead to coordinate with Sales, Operations and Supply Chain to resolve orders and issues, from booking to dispatch and invoicing, ensuring a positive customer experience.

Ideal candidates hold a Electrical engineering degree (or Diploma) with 12–20 years in project/order management in switchgear/transformers, and show strong communication, analytical and leadership skills for a team of 3–4.

Qualifications

• Engineering degree with substantial experience in order management.
• Electrical background with 12–20 years depending on degree.
• Strong communication, analytical, and problem-solving abilities.

Responsibilities

• Coordinate with Sales, Operations, Supply Chain to resolve customer issues.
• Oversee end-to-end order processing from booking to dispatch, including invoicing.
• Manage revenue and collections for the assigned region and lead a small team.
• Ensure proactive customer communication and maintain a positive experience.

Skills

Communication skills

Analytical skills

Problem solving

Team leadership

Education

Bachelor’s in Engineering (Electrical preferred)

Diploma in Engineering

Job description

Customer assistance

1. 1. Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
2. 2. Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
3. 3. Customer relations: Proactively informs customers about status based on input and clarifies any questions. Ensures a positive customer experience throughout the entire process.
4. 4.Responsible for all the projects assigned for self and team – from order booking to dispatch – Including but not limited to. Sales order booking /Drawing approvals / manufacturing schedules / Including FAT / Payment / SAP invoicing/Dispatch.
5. 5. Responsible for Revenue and collection for allocated region for self and team.
6. 5. Living the core values of safety & integrity which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

• Bachelor’s in engineering (Electrical preferable) with 12-15 years of experience or Diploma with 15-20 years of experience.
• Experience in project management / Order management from switch gear / transformers industry.
• Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks
• Experience of handling teams of 3-4 people

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.