Team Lead Packaging

Deluxe; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Deluxe is seeking a Packaging Team Lead to oversee day-to-day production, ensuring on-time delivery of packaging orders and adherence to client specs. You will manage a team of Packaging QC Engineers and Process Experts, guiding quality improvements and maintaining SOPs in a 24/7 global delivery model.

You will coordinate schedules, review metrics, mentor staff, and resolve operational challenges across shifts.

Qualifications

• Proven ability to lead a packaging/production team in a deadline-driven environment.
• Strong knowledge of metadata packaging processes and delivery protocols.
• Experience with XML validation and client specifications.

Responsibilities

• Ensure packaging processes are followed and delivery timelines are met.
• Review daily/weekly metrics and address risks with the Manager.
• Maintain project visibility and address workflow bottlenecks.
• Monitor quality and implement corrective actions.
• Support scheduling, work assignment, and documentation.
• Lead team meetings and communicate process updates.

Skills

Team Leadership

Production Control

XML Validation

Delivery Protocols

Metadata Packaging

Microsoft Office

Tools

Mac OS

PC Workstations

RDP

VNC

Media Workflows

Job description

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visitwww.bydeluxe.com

Position Summary

The Packaging Team Lead reports to the Assistant Manager, Packaging and is responsible for managing day-to-day production activities, ensuring accurate and on-time delivery of all packaging orders. This role demands strong coordination, analytical, and leadership skills to guide a team of Packaging QC Engineers and Process Experts. The Team Lead plays a key role in maintaining quality, implementing process improvements, and ensuring adherence to client specifications and internal SOPs. Collaboration and adaptability are crucial, as the Packaging team supports a 24/7 global delivery model.

Outcomes and Accomplishments

As a Packaging Team Lead, you will:

• Ensure packaging processes are followed and delivery timelines are consistently met.
• Review daily and weekly team metrics, flagging concerns and potential risks to the Manager.
• Maintain clear visibility of all active projects and proactively address workflow bottlenecks.
• Monitor team performance, conduct quality reviews, and implement corrective actions when necessary.
• Support the Manager in planning schedules, assigning work, and maintaining operational documentation.
• Lead team meetings and communicate updates on process changes, performance goals, and project status.
• Foster accountability, ownership, and collaboration within the team.
• Provide on-the-job training and guidance to help team members meet quality and productivity benchmarks.
• Ensure compliance with client specifications, delivery standards, and data security guidelines.
• Act as the escalation point for technical or operational challenges during shifts.
• Contribute to process improvement initiatives and share best practices across shifts and locations.

What You Bring:

• Proven ability to lead teams in a deadline-driven production environment.
• Excellent communication, problem-solving, and analytical skills.
• Strong understanding of metadata packaging processes, XML validation, and delivery protocols.
• Hands-on experience with Mac and PC environments; familiarity with RDP, VNC, and media workflows.
• Working knowledge of Microsoft Office tools (Word, Excel, Outlook).
• Ability to multitask and manage shifting priorities.
• A high attention to detail and commitment to quality.
• Flexibility to work various shifts, including weekends or holidays.
• A proactive mindset focused on mentoring, accountability, and operational excellence.
• You will be part of a large international and culturally diverse team
• You will have the opportunity to make an impact for the organization, and for the customers
• You will have opportunities to further grow your skills and grow within the company
• You will have the opportunity to expand your professional network

Equal Employment:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.