Team Lead Operations - OpenData - India

Veeva Systems, Inc.; Mumbai; On-site; INR 1,500,000 - 2,400,000; Full time

Benefits offered by this job

Health & wellness programs

Life Assurance

Veeva charitable giving program

Additional annual leave over Christmas

Job summary

Veeva Systems is seeking a Team Lead, Operations - OpenData India, based in Mumbai. You will recruit, coach, and manage Data Stewards while performing data stewardship duties to maintain high-quality provider records across India within APAC.

You'll oversee process improvements, audit data quality, and ensure timely delivery of data updates. The role requires 7+ years in the domain, leadership experience, and fluency in English and Hindi.

Qualifications

• 7+ years of experience in the domain.
• Bachelor's degree or equivalent.
• Fluent in English and Hindi.
• Experience leading or supporting a service desk or operations team.
• Experience creating or improving processes to increase efficiency.
• Good understanding of the Indian healthcare market.

Responsibilities

• Recruit, train, coach, and retain Data Stewards.
• Monitor team performance and provide regular feedback.
• Assign work and manage resources to meet project deadlines.
• Create and improve processes to ensure high-quality data.
• Audit the quality of work completed by Data Stewards.
• Ensure the team meets productivity and quality targets.
• Manage the day-to-day operations of the Data Stewardship team.
• Report team progress and key updates to the manager.
• Handle additional data stewardship tasks assigned by management.

Skills

People management

Communication skills

Problem-solving

Time management

Process improvement

Independent work

Learning agility

English proficiency

Education

Bachelor's degree or equivalent

Tools

Windows

Google Workspace

Microsoft Office

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Reporting to the Director, Product - OpenData, India, the Team Lead Operations - OpenData India will manage and support the Data Stewardship team responsible for maintaining the quality of the India OpenData offering within the APAC region.

In addition to leading the team, you will also perform Data Steward responsibilities, including researching and updating healthcare provider and organization records, contacting hospitals and group practices to verify information, and maintaining accurate provider affiliation data.

If you are passionate about data quality, process excellence, and team leadership, this is an excellent opportunity to make a meaningful impact.

This role is based at Veeva's Mumbai office. Applicants must be legally authorized to work in India.

What You'll Do

• Recruit, train, coach, and retain Data Stewards.
• Monitor team performance and provide regular feedback.
• Assign work and managing resources to meet project deadlines.
• Create and improve processes to ensure high-quality data.
• Audit the quality of work completed by Data Stewards.
• Ensure the team meets productivity and quality targets.
• Manage the day-to-day operations of the Data Stewardship team.
• Report team progress and key updates to the manager.
• Handle additional data stewardship tasks assigned by management.

Requirements

• 7+yrs of experience in the relevant domain.
• Experience in the pharmaceutical, healthcare, or commercial sector in India.
• Good understanding of the Indian healthcare market.
• Experience leading or supporting a service desk or operations team.
• Experience leading, coaching, or training teams.
• Experience creating or improving processes to increase efficiency.
• Strong problem-solving and time management skills.
• Ability to learn quickly and work independently.
• Proficiency in Windows, Google Workspace, Microsoft Office, and other office applications.
• Strong people management and communication skills.
• Well-organized with high attention to detail and quality.
• Ability to balance productivity and quality targets.
• Ability to motivate teams and meet project deadlines.
• Fluent in English and Hindi.
• Bachelor's degree or equivalent.

Nice to Have

• Experience as a frontline manager in a pharmaceutical company.
• Experience working with Master Data Management (MDM) systems.
• Knowledge of medical terminology and data quality standards in the life sciences industry.
• Experience working with data and databases, or a strong interest in data management.

Perks and Benefits

• Health & wellness programs
• Life Assurance
• Veeva charitable giving program
• Additional annual leave over Christmas break

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.