Team Lead - Logistics Run - 2230

Medline; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Great Place to Work certification

Opportunities for career growth

Inclusive work environment

Job summary

Medline is looking for a Team Lead - Logistics to oversee the Logistics Systems Support team in Pune. The role involves assigning tasks, collaborating with development teams, and ensuring client needs are met according to service level agreements.

The ideal candidate will have a Bachelor's degree in IT or Computer Science, at least 4 years of relevant experience, and strong leadership skills. Join Medline to contribute to innovative solutions in healthcare logistics.

Qualifications

• At least 4 years of experience in application and infrastructure support.
• Experience in warehouse systems support is preferred.
• Leadership skills for managing the Logistics Systems Support team.

Responsibilities

• Assigns and monitors tasks for the Logistics Systems Support team.
• Works closely with development teams on new projects and enhancements.
• Tracks and manages development issues for both breaks and enhancements.

Skills

Logistics Systems Support

Application Development Collaboration

Technical Troubleshooting

Metrics and KPI Development

Leadership

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Windows

Microsoft Office

Ticket Management Systems

Job description

## Team Lead - Logistics Run - 2230Applyremote type: On-sitelocations: Punetime type: Full timeposted on: Posted Todayjob requisition id: R2609455**Job Summary**JOB SUMMARY Provides support for the user community and development team in the design, development, configuration and testing of Medline’s Logistics Systems which include: Warehouse Management, Transportation Management, and Labor Management Systems.**Job Description**# MAJOR RESPONSIBILITIESAssigns and monitors tasks for the Logistics Systems Support team.Works closely with application development teams on solutions for new projects and enhancements.Works closely with the General Help Desk to work through issues related to open trouble tickets.Interacts with internal customers to work through current issues.Works closely with the Application Team management to ensure proper feedback to the Development Team on new application functionality, enhancements, and current issues.Troubleshoots and develops technical solutions related to application issues for internal customers.Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.Tracks and manages development issues for both breaks and enhancements.Interface with key internal users and all levels of the organization to understand and document development needs as well as ensure client needs are met in an accordance with the SLA.Participates in the development of metrics, KPI’s, and processes specific to the Logistics Systems Support Team.Monitors established metrics and KPI’s, performs ticket and call quality reviews and coaches Logistics System Support Team.Mentor, advice and lead team members in their journey to best support Medline employee’s and customers.# MINIMUM JOB REQUIREMENTS**Education**Typically requires a Bachelor's degree in Information Technology, Computer Science, or related field.**Certification / Licensure**None required.**Work Experience**At least 4+ years of experience in a related area; familiar with standard concepts, practices, and procedures within the field; experience providing application and infrastructure support.**Knowledge / Skills / Abilities**Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs and spread sheets.Demonstrated ability to act and learn on his/her own initiative and execute objectives without day-to-day supervision.Demonstrated ability to use basic PC operating systems and applications, including Microsoft Windows and Microsoft Office, Outlook and Project.Ability to work well under pressure, make key decisions, and motivate others.A certain degree of creativity and latitude is required.Demonstrated ability to create an engaging and innovative work environment that fosters collaboration among team members, career growth and excellence in achieving operational resultsOccasional travel, possibly international, may be required.# PREFERRED JOB REQUIREMENTS**Work Experience**1+ years warehouse systems support experience.2+ years leadership skills.2+ years of support experience using a ticket management system (i.e. HEAT, Remedy, etc.)**About Medline India:** Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute (India) for the duration May 2023 – May 2024. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges. **About Medline Industries, LP:** Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.### Why work here?Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.