Team lead inbound/outbound

Trove Consulting; Bengaluru; On-site; INR 470,000 - 630,000; Full time

Job summary

Trove Consulting in Bengaluru is seeking a seasoned Team Lead to organize and guide a dynamic customer support team. You will drive service quality, mentor representatives, and align daily operations with customer satisfaction goals.

The ideal candidate has 3–9 years in a similar role, strong communication, and a track record of immediate joining. This full-time role offers a challenging environment and opportunities to shape service standards within the organization.

Qualifications

• 3+ years of experience in customer service or a related role.
• Experience leading a team of representatives.

Responsibilities

• Manage and lead a team of representatives to achieve customer satisfaction.

Skills

Customer service

Team management

Communication skills

Job description

Hiring for a highly skilled & experienced Team Lead

The candidate will have 3-9 years of exp in a similar role with a background in customer service & team management.

Manage & lead a team of representatives to achieve customer satisfaction.

Required Candidate profile

• Proven experience in customer service with a minimum of 3 yrs of exp.
• Strong communication skills
• immediate joining
• Salary - 5.5 LPA