Team Lead - Compliance & Risk

Travelex; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Travelex is seeking a Team Lead in Compliance and Risk to oversee day-to-day operations across multiple processes from our service centre in Mumbai. You will coordinate the team, drive KPIs, and ensure timely delivery while maintaining quality and adherence to procedures.

The role requires 5–7 years in AML/KYC compliance or related Shared Service environments, with strong English communication, analytical skills, and the ability to manage across time zones.

Qualifications

• Education – Any Graduate
• Experience - 5-7 years in Anti-Money Laundering/ KYC Compliance & Risk or Shared Service Set Up
• Previous experience of Accreditation, Sanction Screening, Transaction Monitoring, Suspicious Activity Reporting, Fraud Analysis experience is preferred.
• Good Interpersonal skills
• Excellent communication skills in English – both written and verbal
• Good Knowledge of Microsoft Office especially MS-EXCEL
• The ability to manage across multiple time zones within a fast-paced and diverse cultural environment
• Result Driven and passionate about quality
• Strong creative problem solving and analytical thinking
• People and Process Management
• Ability to deal with customers and employees at all levels within the organisation

Responsibilities

• Assign activities to the Analyst for action.
• Manage and delegate work fairly and effectively within the team
• Request and ensure that the team has access to all the required applications for the process
• Review the work of the analyst to ensure quality is maintained and processes are followed as given in the procedure documents.
• Ensure adherence to SLAs and TATs.
• Ensure that procedure documents and training material are up-to-date and accurate.
• Timely MIS and Reporting
• Develop an in depth understanding of the technical aspects of the process
• Set objectives for direct reports, conduct regular appraisals and manage performance conversations.
• Provide direction and guidance to the team on a day to day basis
• Identify and develop leadership qualities in individuals and groom them for the next level
• Responsible for managing leaves and absenteeism in the team.
• Supports team manager and performs management duties when manager is absent or out of office

Skills

Interpersonal skills

English communication

Microsoft Excel

Education

Any Graduate

Tools

MS Office

MS Excel

Job description

Role purpose

Why does this role exist in the organisation? Working in the Compliance and Risk Team. You will be working as a Team Lead in delivering the day-to-day operations of a wide range of compliance processes being delivered from the service centre. This is a generalist role where you would be expected to get involved with all areas of the compliance and risk function.

To assist in co-ordinating, directing and instructing the team towards delivering KPIs in line with prescribed target. Prioritize and organize work on a daily basis according to business priorities. Review deliverables of the analysts, identify behaviours that deviate from the norm and escal as required.

Key Accountabilities

Describe the areas the role is ultimately responsible for.

• Assign activities to the Analyst for action.
• Manage and delegate work fairly and effectively within the team
• Request and ensure that the team has access to all the required applications required for the process
• Review the work of the analyst to ensure quality is maintained and processes are followed as given in the procedure documents.
• Ensure adherence to SLAs and TATs.
• Ensure that procedure documents and training material are up-to-date and accurate.
• Timely MIS and Reporting
• Develop an in depth understanding of the technical aspects of the process
• Set objectives for direct reports, conduct regular appraisals and manage performance conversations.
• Provide direction and guidance to the team on a day to day basis
• Identify and develop leadership qualities in individuals and groom them for the next level
• Responsible for managing leaves and absenteeism in the team.
• Supports team manager and performs management duties when manager is absent or out of office

Experience And Personal Qualities

Describe the work experience (nature and time) and personal qualities (skills, behaviours and attitudes) that would be required from candidates.

• Education – Any Graduate, Any Specialization
• Experience - 5-7 years’ experience in Anti-Money Laundering/ KYC Compliance & Risk or Shared Service Set Up
• Previous experience of Accreditation, Sanction Screening, Transaction Monitoring, Suspicious Activity Reporting, Fraud Analysis experience is preferred.
• Good Interpersonal skills
• Excellent communication skills in English – both written and verbal
• Good Knowledge of Microsoft Office especially MS-EXCEL
• The ability to manage across multiple time zones within a fast-paced and diverse cultural environment
• Result Driven and passionate about quality
• Strong creative problem solving and analytical thinking
• People and Process Management
• Ability to deal with customers and employees at all levels within the organisation