Team Lead Compliance

Jobtailor; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DS Smith in Gurugram is seeking a Team Lead Compliance to oversee the Operational Compliance development and reporting. You will manage a Transactional Compliance team, ensuring robust controls and effective risk management.

This role supports both remote and onsite work and requires strong leadership and interpersonal skills. Ideal candidates will have experience in Governance or Compliance with a customer service focus.

Qualifications

• Experience in Governance, Compliance, or a Risk-related role.
• Proven track record of managing and leading teams.
• Experience managing global stakeholders in a matrix environment.
• Fluency in both spoken and written English is essential.

Responsibilities

• Lead and mentor the Transactional Compliance team.
• Support Regional and Global Audit requests.
• Ensure backend administrative tasks are compliant.
• Collaborate with Client Services to resolve escalations.
• Manage global stakeholders for customer satisfaction.
• Identify and implement process efficiencies.
• Identify opportunities for automation.

Skills

Leadership

Communication

Process Improvement

Stakeholder Management

Attention to Detail

Fluency in English

Tools

Microsoft Office

Excel

Job description

Team Lead Compliance

About the Role

As our Compliance Team Lead, you will be responsible for leading the development, maintenance and reporting of Operational Compliance. You will play a key role in our established centre of excellence in Gurgaon. In this role you will manage a team of two covering transactional compliance and supporting stakeholder management, ensuring controls are robust, reporting is accurate and operational risks are effectively managed. You will also support Audits, strengthen processes and drive continuous improvements.

This role offers an ideal balance, with 3 days remote and 2 days onsite to align with EU operational hours.

Key responsibilities include:

• Lead and mentor the Transactional Compliance team to achieve performance goals and maintain high service standards.
• Support Regional and Global Audit requests.
• Ensure all backend administrative tasks are processed accurately, in compliance with company policies.
• Collaborate with Client Services team to resolve escalations and conduct investigations.
• Manage global stakeholders to ensure customer satisfaction and delivery against requirements.
• Work closely with the Head of Shared Service Centre to identify and implement process efficiencies.
• Identify opportunities for automation and process optimisation.

About You

If you thrive on providing exceptional service and can lead a team that not only delivers, but exceeds on their commitments, then this is an outstanding opportunity for you. You will possess outstanding communication and interpersonal skills and have the ability to drive process improvements and efficiency.

The ideal candidate will possess the following skills and experience:

• Experience of working in Governance, Compliance or a Risk related role ideally within a retail operation, or back-office administration environment.
• A proven track record of managing and leading teams to deliver excellence.
• Demonstrable experience of managing global stakeholders in a matrix environment.
• Experience of print management, packaging and display would be advantageous.
• You will be technically savvy with competence across the Microsoft Office suite including strong Excel skills.
• Fluency in both spoken and written English is essential.
• Exceptional attention to detail and proficient in process mapping and improvement.

The successful candidate will be detail-oriented, able to follow processes, and have a track record of taking initiative.