Team Lead

Infosys BPM; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Infosys BPM is seeking an experienced Environment and Release Coordinator to manage environment lifecycles and coordinate changes and releases. You will work with ServiceNow, JIRA, and MS Project, ensuring ITIL-aligned processes and smooth production readiness.

The ideal candidate has hands-on experience in change and incident management, strong stakeholder communication, and the ability to handle high-volume coordination under tight timelines.

Qualifications

• 57 years of experience in Environment Management, Change Management, or Release Coordination roles.
• Hands-on experience with ServiceNow (Change, Incident, Request modules).
• Working knowledge of JIRA and MS Project.
• Strong understanding of ITIL processes and best practices.
• Experience in patch management, release coordination, and environment lifecycle management.

Responsibilities

• Roles & Responsibilities content is provided in the source HTML as responsibilities to be carried out by the role. Specific duties include coordinating environment lifecycle, change and release activities, and handling high-volume coordination tasks.

Skills

Communication

Stakeholder management

Attention to detail

Coordination under tight timelines

Problem-solving

Education

Graduate

Tools

ServiceNow

JIRA

MS Project

Job description

Roles & Responsibilities

Required Skills & Qualifications

Experience

• 57 years of experience in Environment Management, Change Management, or Release Coordination roles

Technical & Tools Expertise

• Hands-on experience with ServiceNow (Change, Incident, Request modules)
• Working knowledge of JIRA
• Hands on experience MS Project
• Strong understanding of ITIL processes and best practices
• Experience in patch management, release coordination, and environment lifecycle management

Core Competencies

• Excellent communication and stakeholder management skills
• Strong attention to detail
• Ability to manage high-volume coordination activities under tight timelines
• Proven capability to handle triage calls and critical production scenarios
• Strong problem-solving and decision-making skills

Preferred Qualifications

• Exposure to automation tools, scripting, or process automation initiatives

Educational Requirement

Graduate

Preferred Skills

TSO->Cluster 3

Service Line

BPO TSO