Senior Lead - Client Operations & Services

Infosys Limited; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Infosys Limited in Bengaluru seeks a Senior Lead for Client Operations & Services with 12-20 years of finance operations experience, focusing on P2P, O2C, and R2R processes within a BPM/BPO setting. The role emphasizes stakeholder management, process discovery, and transformation leadership across 4 domains.

The candidate should have ERP exposure (Oracle/SAP/Concur), strong Excel skills, and the ability to present to senior leadership.

Qualifications

• 15+ years of experience in finance operations (P2P/O2C) in a BPO/Shared Services environment.
• Preferred background in Consulting, BPM.
• Open to travel.
• Domain expert in any 1 of these domains.

Responsibilities

• Lead stakeholder engagement and CFO dialogue; sign off on assessments & recommendations; drive commercial relationship and scope; ensure client satisfaction.
• Conduct Gap Analysis & Benchmarking of Finance functions (P2P, O2C) to identify transformation opportunities; deliver high-quality end reports.
• Create artifacts like Target Operating Models, As-Is/To-Be flows, risk & controls documents, and roadmaps; identify process improvements.
• Manage consultants (JL5) and governance; ensure timely execution and CSAT.

Skills

MS Excel

Power BI

Tableau

Macros

Verbal & Written communication

Analytical skills

Interpersonal skills

Positive attitude

Commitment to quality work

Education

Commerce Graduate / Postgraduate (B. Com, BBM, M. Com / MBA -Fin.)

Tools

Oracle/SAP ERP / Concur

Job description

Job ID/Reference Code PROGEN-EXTERNAL-252386

Work Experience 12 - 20 Years

Job Title Senior Lead - Client Operations & Services

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

• JD -This candidate will have 2 Primary Accountabilities1. As a Discovery Lead Leads stakeholder engagement & CFO dialogue Signs off on all assessments & recommendations Drives the commercial relationship & scope Accountable for outcomes and client satisfaction
• As a Discovery Consultant Conduct - Gap Analysis & Benchmarking of a client’s Finance function (focus on P2P, O2C business processes) tohelp arrive at transformation opportunities. These Process Discovery programs are 4-6 weeks in duration leading uptoa high-quality end Report which the client can leverage to majorly uplift their Finance process to best-in-class Create - Ability to create multiple artifacts such as Target Operating Models, As-Is and To-Be process flows, ProcessRisk & Controls Documents, Business Case Roadmaps. Should be capable of identifying process improvements Present - Proven expertise in presenting winning solutions to senior leadership levels in client organizations Manage – Timely and noiseless execution of F&A Process Discovery programs by interacting with clients and Infosysstakeholders
• People Management Manage consultants (JL5)…ability to manage 4-5 such JL5
• Stakeholder Management Building long-term relations with stakeholders and handling major escalations if any in the Process Discovery phase Work closely with relevant stakeholders in Client organization to drive over all Process Discovery objectives and CSAT Understand their pain areas and work proactively and build solutions around those areas Manage governance independently
• Education, Experience, Skills Commerce Graduate / Postgraduate (B. Com, BBM, M. Com / MBA -Fin.) Preferred background being Consulting, BPM 15+ years of experience in finance operations work with expertise in P2P / O2C related processes in a BPO/SharedServices environment Ability to design Best-in-Class Finance processes combining the best of AI, Digital and Domain Open to travel Domain expert in any 1 of these domains

Domain Specific Expertise

• P2P: Be well equipped with PTP process; Invoice Processing, Vendor Query Management, Intercompany, EmployeeTravel & Expense Reimbursement, Payroll accounting and Payments, Invoice QC, Month End Activities & MISReportingOr
• O2C: Be well equipped with O2C process; Credit, Billing, Cash application, Collection, AR Ageing, AR Reporting,Month End Activities & MIS ReportingOr
• R2R: Be well equipped with R2R process; Journal Entry, Reconciliation, Intercompany, Fixed Asset Accounting, PeriodEnd Close, Consolidation, Management and Statutory Reporting

ERP and Tools Experience

• Exposure to leading ERPs like Oracle/SAP ERP / Concur
• Required good knowledge on MS Excel. Knowledge of Power BI, Tableau, Macros will be an advantage
• Good communication (Verbal & Written) and Analytical skills
• Interpersonal skills and Positive attitude
• Commitment to quality work