Team Lead

Pagaar India; Mumbai; Presencial; INR 279.000 - 335.000; Jornada completa

Descripción de la vacante

STAR SEA MANAGEMENT PVT LTD in Mumbai is seeking a Team Leader/Branch Manager to lead a busy office-based team in a full-time role. You will manage day-to-day activities, assign tasks, and ensure timely delivery of targets.

The position requires strong leadership, HR and operations exposure, with responsibilities spanning recruitment coordination, performance tracking, MIS reporting, and maintaining a professional, productive work environment.

Formación

• Bachelor's degree in Management, Business Administration, HR, Commerce or a related field.
• Experience as a Team Leader or similar supervisory role would be preferred.
• Experience in recruitment, HR, operations, sales or related field is advantageous.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of MS Excel, MS Office, and email communication.
• Strong follow-up, coordination and problem-solving skills.
• Ability to manage targets and team performance.
• Good organizational and time-management skills.
• Ability to handle multiple tasks and work under deadlines.
• Ability to motivate and guide team members effectively.

Responsabilidades

• Lead, supervise, and manage the day-to-day activities of the team.
• Assign tasks and responsibilities to team members and ensure timely completion.
• Monitor individual and team performance against assigned targets.
• Guide, motivate, and support team members to achieve daily and monthly goals.
• Conduct regular follow-ups with team members regarding pending tasks and requirements.
• Coordinate with internal departments, candidates, clients, and other stakeholders.
• Handle escalations and resolve team-related or operational issues effectively.
• Monitor recruitment/operations activities and ensure proper follow-up.
• Maintain daily trackers, reports, and team performance records.
• Prepare and share daily/weekly performance updates with management.
• Train and assist new team members with company processes and procedures.
• Ensure team members follow company policies, procedures, and professional standards.
• Identify process gaps and suggest improvements to increase team productivity.

Conocimientos

Leadership

Team management

Communication

Coordination

Problem solving

Time management

Multitasking

Motivation

Performance management

Target management

Educación

Bachelor's degree in Management/Business Administration/HR/Commerce

Herramientas

MS Excel

MS Office

Email client

Descripción del empleo

Job Description

FULL TIME
0-1 Year
Posted 15/10/2026

*Company* : *Star Sea Management Pvt. Ltd.*
*Position* – *Team Leader/ Branch Manager**Location* : *Vashi, Navi Mumbai**Job Type* : *Full-Time | Office-Based*
Company Website: www.starseamgmt.com*Salary* : *₹25,000.00 – ₹30,000.00 per month

Key Responsibilities

• Lead, supervise, and manage the day-to-day activities of the team.
• Assign tasks and responsibilities to team members and ensure timely completion.
• Monitor individual and team performance against assigned targets.
• Guide, motivate, and support team members to achieve daily and monthly goals.
• Conduct regular follow-ups with team members regarding pending tasks and requirements.
• Coordinate with internal departments, candidates, clients, and other stakeholders.
• Handle escalations and resolve team-related or operational issues effectively.
• Monitor recruitment/operations activities and ensure proper follow-up.
• Maintain daily trackers, reports, and team performance records.
• Prepare and share daily/weekly performance updates with management.
• Train and assist new team members with company processes and procedures.
• Ensure team members follow company policies, procedures, and professional standards.
• Identify process gaps and suggest improvements to increase team productivity.
• Maintain a professional, disciplined, and positive working environment.

Required Skills

• Bachelor's degree in Management, Business Administration, HR, Commerce, or a related field.
• Previous experience as a Team Leader, Senior Executive, or in a similar supervisory role.
• Experience in recruitment, HR, operations, sales, or a related field will be preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of MS Excel, MS Office, and email communication.
• Strong follow-up, coordination, and problem-solving skills.
• Ability to manage targets and team performance.
• Good organizational and time-management skills.
• Ability to handle multiple tasks and work under deadlines.
• Ability to motivate and guide team members effectively.

Preferred Skills

• Previous experience managing a team of 5–10 members.
• Experience in recruitment, staffing, or operations-related processes.
• Experience in handling team targets, performance tracking, and reporting.
• Good knowledge of recruitment/job portals and candidate coordination.
• Experience in preparing MIS, daily reports, and performance trackers.
• Strong decision-making and problem-solving abilities.
• Good communication and coordination skills.
• Ability to work independently as well as manage a team.

Key Responsibilities

• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Required Skills & Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Preferred Qualifications

• Experience with large scale, high traffic systems.

Office Working Monday – Saturday 10:00 AM – 7:00 PM Work Mode: Full-Time, In-Office

Company Overview

ST

STAR SEA MANAGEMENT PVT LTD

4.4 (3,070)

Operations / Support

10,000+ Employees

Estimated salary for this role in Mumbai

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