Team Lead

Guidehouse; Hyderabad; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Guidehouse is seeking an experienced Team Lead in India to manage AML/TMS investigators, ensure timely alert reviews, and drive escalation decisions. You will mentor analysts, supervise QA, and prepare client-ready reporting while coordinating with stakeholders across the floor.

You will leverage hands-on TM expertise and AML/CFT knowledge to optimize processes, support SAR/STR filings, and deliver high-quality investigations with strong documentation and risk assessment.

Qualifications

• 8+ years of AML/Financial Crime operations experience
• Currently in a Team Lead role managing daily production and on-ground team
• Hands-on experience with Transaction Monitoring Systems and alert reviews
• Experience in SAR/STR escalation preparation and evidence-based case docs
• Knowledge of AML/CFT red flags, sanctions/PEP checks, and risk assessment
• Experience creating operational dashboards and MIS for leadership or clients
• Exposure to crypto/virtual asset monitoring and related tools is a plus
• Prior experience supporting client-facing reviews and calibration calls

Responsibilities

• Lead a floor-based team of AML/TMS investigators; allocate work, monitor SLAs, and resolve issues
• Oversee end-to-end transaction monitoring reviews, including customer profile assessment and red flags
• Support complex financial crime scenarios (structuring, rapid fund movement, mule activity)
• Review narratives, evidence packs, and escalation rationales for SAR/STR filing
• Conduct QA reviews, identify gaps, and coach for improvement
• Publish daily/weekly MIS on volumes, productivity, quality, aging, and risk themes
• Handle operational escalations and communicate with Supervisors, QA, Training and clients
• Lead daily huddles, case walkthroughs, and training to improve analyst capabilities

Skills

Team leadership

Transaction monitoring

AML/CFT concepts

KYC/CDD/EDD

Dashboard reporting

SLA/TAT adherence

Stakeholder updates

QA coaching

Tools

Actimize

SAS AML

Verafin

Oracle FCCM

NICE Actimize

Job description

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning
• Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.
• Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.
• Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency

Job Family

GIC Process (India)

Travel Required

None

Clearance Required

None

What You Will Do

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning
• Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.
• Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required
• Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency

What You Will Need

• Minimum 8+ years of overall experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations
• Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting
• Strong hands‑on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity
• Experience supporting L2 investigations, SAR/STR escalation preparation, suspicious activity narrative review, and evidence‑based case documentation
• Working knowledge of AML/CFT concepts, red‑flag typologies, sanctions screening, PEP/high‑risk customer review, source of funds/source of wealth considerations, and regulatory expectations
• Experience preparing operational dashboards, daily/weekly MIS, aging reports, productivity and quality reports, and stakeholder updates for leadership or client review
• Exposure to TMS/case management platforms such as Actimize, SAS AML, Verafin, Oracle FCCM, NICE Actimize, or equivalent tools is preferred

What Would Be Nice To Have

• Experience in crypto/virtual asset transaction monitoring, including exchange‑related activity, wallet behavior review, on‑chain/off‑chain transaction context, and virtual asset red‑flag typologies
• Exposure to blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar investigation platforms
• Prior experience supporting client‑facing reviews, audits, calibration calls, process transitions, new queue launches, or ramp‑up of AML/TMS teams
• Certification or working knowledge of CAMS, ICA, CFE, FATF guidance, Travel Rule requirements, or virtual asset regulatory frameworks

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose

We continue to expand our teams and capabilities across India, investing in state‑of‑the‑art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact

What We Offer

At Guidehouse India, we are committed to supporting the well‑being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [e-mail]. All information you provide will be kept confidential and used only as required to support the recruitment process

To learn more about Guidehouse in India, visit www.guidehouse.com/india

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee