Team Lead

Guidehouse; Hyderabad; Presencial; INR 1.800.000 - 2.600.000; Jornada completa

Descripción de la vacante

Guidehouse is seeking an experienced AML Team Lead to manage floor operations for AML/TMS investigations, directing daily work allocation, KPI tracking, and real-time support. You will oversee end-to-end alert reviews, sanction/PEP checks, and escalation decisions, while coaching analysts and delivering regular MIS reports.

The role requires strong hands-on experience with TMS platforms, SAR/STR preparation, and QA-driven process improvements, with exposure to client-facing reviews and high-risk

Formación

• 8+ years in AML/Financial Crime, Transaction Monitoring, KYC/CDD/EDD, or BFSI/BPO financial crime ops.
• Experience leading on-ground teams with daily production ownership and SLA adherence.

Responsabilidades

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues.
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning.
• Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.
• Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.
• Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review.
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders.
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.

Conocimientos

Team lead

AML knowledge

Transaction monitoring

KYC/CDD/EDD

SAR/STR escalation

Dashboarding/MIS

Stakeholder updates

QA coaching

Herramientas

Actimize

SAS AML

Verafin

Oracle FCCM

NICE Actimize

Descripción del empleo

Job Family

GIC Process (India)

Travel Required

None

What You Will Do

• Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning
• Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.
• Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.
• Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review.
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders.
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.

What You Will Need

• Minimum 8+ years of overall experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations.
• Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting.
• Strong hands-on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity.
• Experience supporting L2 investigations, SAR/STR escalation preparation, suspicious activity narrative review, and evidence-based case documentation.
• Working knowledge of AML/CFT concepts, red-flag typologies, sanctions screening, PEP/high-risk customer review, source of funds/source of wealth considerations, and regulatory expectations.
• Experience preparing operational dashboards, daily/weekly MIS, aging reports, productivity and quality reports, and stakeholder updates for leadership or client review.
• Exposure to TMS/case management platforms such as Actimize, SAS AML, Verafin, Oracle FCCM, NICE Actimize, or equivalent tools is preferred.

What Would Be Nice To Have

• Experience in crypto/virtual asset transaction monitoring, including exchange-related activity, wallet behavior review, on-chain/off-chain transaction context, and virtual asset red-flag typologies.
• Exposure to blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar investigation platforms.
• Prior experience supporting client-facing reviews, audits, calibration calls, process transitions, new queue launches, or ramp-up of AML/TMS teams.
• Certification or working knowledge of CAMS, ICA, CFE, FATF guidance, Travel Rule requirements, or virtual asset regulatory frameworks.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.