Team Lead

Mouser; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Mouser in Bengaluru, India is seeking a proactive Team Lead to oversee daily operations, coach team members, and drive performance against quality, turnaround time, and productivity targets. You will implement structured training, handle escalations, and partner with Sales and Product to align goals.

The role emphasizes cross-functional collaboration, strong communication, and data-driven improvements, with a focus on maintaining confidentiality and adherence to company policies.

Qualifications

• / Bachelors degree or 3+ years relevant work experience.
• / 3+ years as Team Lead.
• / Completed professional training in a relevant business field, or equivalent combination of education and experience

Responsibilities

• Oversee day-to-day team operations to meet departmental objectives, service levels, quality standards and stakeholder expectations.
• Lead, coach, and conduct regular 1:1s to drive performance, engagement, and development.
• Develop and implement structured training plans for new hires and continuous skill enhancement for existing team members.
• Ensure high-quality output through periodic audits and performance reviews.
• Manage escalations and conduct root cause analysis to prevent recurrence.
• Support the Manager in process optimization, workflow improvements, and execution of annual department goals.

Skills

Customer service

Verbal communication

Written communication

Analytical skills

Multitasking

Cross-functional collaboration

MS Office

Problem solving

KPI awareness

Education

Bachelor's degree

Tools

MS Office

Job description

Role & responsibilities

• Oversee day-to-day team operations to meet departmental objectives, service levels, quality standards, and stakeholder expectations.
• Lead, coach, and conduct regular 1:1s to drive performance, engagement, and development.
• Develop and implement structured training plans for new hires and continuous skill enhancement for existing team members.
• Ensure high-quality output through periodic audits and performance reviews.
• Manage escalations and conduct root cause analysis to prevent recurrence.
• Support the Manager in process optimization, workflow improvements, and execution of annual department goals.
• Monitor key metrics (TAT, quality, productivity) and ensure alignment with Sales and Product expectations.
• Drive continuous improvement initiatives within the team.
• Manage attendance, workforce planning, and operational coverage.
• Prepare and contribute to weekly/monthly reporting.
• Foster a positive, motivating, and accountable team environment.
• Maintain strong cross-functional relationships across all business levels.
• Ensure confidentiality and adherence to company policies and standards.

SKILLS & CERTIFICATIONS

• Strong customer service orientation with a sense of urgency in responding to internal and external stakeholder needs.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities with attention to detail.
• Ability to prioritize, multitask, and manage deadlines effectively in a fast-paced environment.
• Proven ability to work collaboratively within diverse teams and build consensus across various personality types.
• Strong interpersonal skills with the ability to influence and maintain professional relationships.
• In-depth understanding of performance metrics and operational KPIs.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to operate effectively under broadly defined policies and exercise sound judgment.
• Quick learner with a proactive and inquisitive mindset.

Requirements

• Bachelors Degree in any field, or minimum of 3 years prior work experience
• Minimum 3 years as Team Lead
• Completed professional training in a relevant business field, or equivalent combination of education and experience