About the opportunity
Talent Acquisition Support and Operations is the function, team members, and processes responsible for enabling the overall talent organization to:
- Work more effectively, compliantly, and efficiently
- Execute globally, at scale
- Create optimal value by incorporating more modern practices, deploying more innovative technologies and delivering more consistent outcomes
- Achieve Talent Acquisition Operations metrics, KPIs, and department goals.
Talent Acquisition Support and Operations creates, maintains and manages the end-to-end hiring process, including Dayforce optimization, global offer letter management, employee record creation, background checks and right-to-work verification. TASO is also highly strategic, analytical, project and program minded, working cross-functionally, internally and externally, to deliver the best possible candidate and hiring manager experiences.
What you’ll get to do
- Manages the end-to-end hire lifecycle supporting India and Mauritius markets:
- Draft and extend offer letters, create employee records in Dayforce, manage background check applications, complete and verify new employee right-to-work, track progress
- Collaborates with Talent Acquisition Leadership, HR Leadership, and Sr. Legal Counsel to draft and maintain legally compliant, global employment agreements
- Monitors background check process and works closely with the vendor on process/product improvement; provides recommendations on appropriate background check options and tools
- Identify, understand, and resolve pain points and bottlenecks in the entire candidate & hiring process
- Primary Dayforce Talent administrator for global Talent Acquisitions teams
- Provides solutions and recommendations to Digital Experience team on DF process automation, optimization, improvement, testing, implementation, etc.
- Minimizes risk by working closely with Sr Legal Counsel and Privacy, as well as external government entities, prioritizing regulatory compliance, data integrity and audits/reporting
- Demonstrate agile HR expertise through collaboration and close partnership with cross-functional HR COE’s, including HR, Onboarding, Compensation, and Benefits; ensure all literature and processes used by TA are accurate, up-to-date, and deliver a great & consistent experience
- Work closely with external vendors to ensure contracts are current, invoices are paid, and team remains within budget
- Manages and maintains the job posting process, including job posting headers and footers, job description integrity, and vendor relationships
- Key participant and process/document auditor in new market entry and global projects
- Highly influential in overall recruitment operations strategy: vendor selection, process orientation, communications, etc.
- Demonstrates expertise in change management
- Delivers exceptional candidate experiences
- Manage projects from concept/design through implementation, measurement, and improvement
Skills and experience we value
- Bachelors degree or equivalent combination of education and experience
- Experience supporting a global, corporate Talent Acquisition or HR function
- Experience with high volume hiring for professional/technical roles
- Exceptional intuition to anticipate issues and natural problem-solving skills
- Ability to manage multiple projects/priorities using tactical and strategic thinking skills
- Ability to build effective relationships and credibility across a broad range of client groups; demonstrated ability to work effectively with internal and external departmental leadership
- Experience analyzing qualitative and quantitative data, recognizing trends and recommending action
- Proficiency in Microsoft applications including Word, Excel, PowerPoint and Access
- Tech-savvy and knowledgeable with web-based tools
- Excellent time management, customer service, organizational, and written/verbal communication skills
- Ability to maintain a high level of confidentiality
- Stays current on emerging technology trends and applies that knowledge to continual improvement of TA operations, processes, and hiring experience
- Ability to work in ambiguity, self-driven