T&T-M&C-Senior Analyst | SAP C4C | Bengaluru

Deloitte & Touche GmbH Wirtschaftsprüfungsgesellschaft; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Deloitte & Touche GmbH Wirtschaftsprüfungsgesellschaft is seeking a SAP C4C Analyst to bridge business requirements and the SAP Cloud for Customer platform across Sales and Service workstreams. The role encompasses functional design, configuration support, integration alignment, and continuous improvement of C4C-enabled processes across the customer engagement lifecycle.

The candidate will gather requirements, map them to C4C capabilities, support data governance, and design dashboards while

Qualifications

• Gather and document business requirements for Sales Cloud and Service Cloud workstreams.
• Design and map requirements to C4C solution capabilities including lead & opportunity management, customer quotation management, and warranty management.
• Support system configuration and personalization in alignment with business rules.
• Prepare and execute functional test cases, integration test scripts, and user acceptance testing.

Responsibilities

• Gather and document business requirements for Sales Cloud and Service Cloud workstreams.
• Map requirements to C4C solution capabilities including Lead & Opportunity Management, Customer Quotation Management, and Warranty Management.
• Support integration with ERP/S/4HANA and ensure data quality for Customer Master Data Management.
• Design and validate embedded analytics and dashboards covering customer service analytics and pipeline management.

Skills

Requirements gathering

Functional design

Process mapping

Test planning

Education

B.E./B.Tech

Tools

SAP Sales Cloud

SAP Service Cloud

S/4HANA integration

Job description

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The Team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

The SAP C4C Analyst bridges business requirements and the SAP Cloud for Customer platform across Sales and Service workstreams. The analyst is accountable for functional design, configuration support, integration alignment, and continuous improvement of C4C-enabled processes spanning the full customer engagement lifecycle.

Key Responsibilities

Functional Design & Configuration

• Gather and document business requirements for Sales Cloud and Service Cloud workstreams
• Map requirements to C4C solution capabilities including:
• Lead & Opportunity Management — pipeline tracking, forecast management, activity planning
• Customer Quotation Management — quote creation, pricing, approval workflows
• Warranty Management — warranty rights, claim processing
• Support system configuration and personalization in alignment with business rules

Integration & Data Management

• Work with integration teams on C4C–ERP/S/4HANA scenarios including:
• Opportunity-to-Order (with C4C Sales Order or Quote)
• Activity & Opportunity Management integration
• Service Management integration
• Ensure data quality for Customer Master Data Management — account hierarchies, contact roles, business partners
• Support integration with SAP Master Data Governance (MDG-C) for customer data governance

Analytics & Reporting

• Design and validate embedded analytics and dashboards covering:
• Customer Service Analytics — ticket KPIs, SLA tracking, agent performance
• Opportunity & Pipeline Management — win/loss analysis, forecast accuracy
• Create and maintain custom reports, KPI tiles, and data sources within C4C

Testing & Quality Assurance

• Prepare and execute functional test cases, integration test scripts, and UAT scenarios
• Support EarlyWatch Check reviews and health assessments for SAP C4C environments
• Document defects, manage resolution cycles, and track sign-off

Education: B.E/B.Tech

Preferred Qualifications

• SAP Certified Associate — SAP Sales Cloud or SAP Service Cloud
• Experience with SAP S/4HANA or ECC in a Sales/Service context
• Exposure to SAP MXP (Multi Experience Platform) or SAP Build tools