T&T- Customer- CS&D- Business Transformation and Strategy- Bengaluru- Manager

Deloitte & Touche GmbH Wirtschaftsprüfungsgesellschaft; Delhi; On-site; INR 2,600,000 - 3,600,000; Full time

Job summary

Deloitte Touche Tohmatsu India LLP in Bengaluru is seeking a Manager in the T&T- Customer- CS&D- Business Transformation and Strategy practice. The role focuses on sales transformation, dealer network optimization, and future mobility strategies, with leadership of multi-disciplinary teams.

You will own engagement planning, governance, and delivery, translating complex client challenges into practical roadmaps and actionable recommendations for automotive retail and mobility clients.

Qualifications

• MBA/PGDM from a premier institute or an equivalent postgraduate qualification.
• 8 to 12+ years of relevant experience in management consulting, automotive strategy, OEM sales and distribution, dealer operations, customer transformation, or mobility-related roles.
• Strong understanding of automotive retail, dealer network operations, sales and aftersales models, pricing, profitability, customer experience, and digital transformation.
• Knowledge of electric vehicles, connected mobility, digital retail, sustainability, and emerging automotive and mobility business models.
• Demonstrated experience in independently leading projects or complex workstreams from problem definition through recommendation and implementation planning.
• Proven ability to manage project teams, delegate responsibilities, review outputs, provide constructive feedback, and develop junior team members.
• Experience engaging senior stakeholders, facilitating executive discussions, and managing expectations in complex client environments.
• Strong business acumen, structured problem-solving capability, analytical thinking, and executive-level communication skills.
• Ability to synthesize complex information into clear insights, compelling narratives, and actionable recommendations.
• Strong project management skills, including planning, resource management, governance, risk management, and quality assurance.
• Experience contributing to proposals, client pitches, solution development, or other business development activities.
• Ability to influence stakeholders without direct authority and collaborate effectively across multidisciplinary and geographically distributed teams.
• Entrepreneurial mindset with a willingness to contribute to practice growth, capability development, and market-facing initiatives.
• Passion for automotive innovation, customer transformation, and the future of mobility.

Responsibilities

• Lead end-to-end client engagements and major workstreams across sales transformation, dealer network optimization, go-to-market strategy, customer experience, pricing, aftersales, and profitability improvement.
• Take ownership of engagement planning, governance, execution, and delivery, ensuring that project objectives, timelines, budgets, and quality standards are consistently achieved.
• Translate ambiguous business challenges into structured problem statements, analytical frameworks, and practical implementation roadmaps.
• Direct market, customer, competitor, and operational analyses to generate insights and develop commercially viable recommendations for clients.
• Partner with senior client stakeholders to define strategic priorities and design future-ready business models across electric vehicles, connected mobility, digital retail, sustainability, and emerging mobility ecosystems.
• Build trusted relationships with client leadership teams and serve as a key point of contact for project governance, issue resolution, and executive-level communication.
• Lead client workshops, steering committee discussions, and executive presentations, effectively communicating insights, recommendations, risks, and implementation priorities.
• Manage and mentor teams of consultants and analysts by setting clear expectations, reviewing deliverables, providing ongoing feedback, and supporting professional development.
• Allocate team resources effectively, monitor individual and team performance, and foster a collaborative, inclusive, and high-accountability working environment.
• Ensure delivery excellence through rigorous quality reviews, effective risk management, and adherence to engagement governance and professional standards.
• Identify delivery risks, interdependencies, and implementation barriers, and proactively develop appropriate mitigation plans.
• Support clients in moving from strategy to execution by defining operating models, governance structures, performance indicators, implementation plans, and change-management requirements.
• Identify opportunities to expand existing client relationships by recognizing emerging business needs and developing relevant solutions.
• Lead or contribute to proposal development, solution design, effort estimation, commercial discussions, and business development activities.
• Support account planning and pipeline development for priority automotive, mobility, retail, and consumer-sector clients.
• Contribute to the growth of the automotive and mobility practice by developing reusable methodologies, tools, credentials, case studies, and intellectual property.
• Drive thought leadership on automotive retail, dealer performance, electric mobility, connected vehicles, digital customer journeys, and customer-centric growth strategies.
• Represent the practice in internal and external forums, including industry discussions, knowledge sessions, client events, and capability-building initiatives.

Skills

MBA/PGDM

Consulting exp

Automotive strategy

Dealer operations

Customer transformation

Mobility knowledge

Executive communication

Project management

Stakeholder mgmt

Team leadership

Education

MBA/PGDM from premier institute

Job description

Job Title: T&T- Customer- CS&D- Business Transformation and Strategy- Bengaluru- Manager

T&T- Customer- CS&D- Business Transformation and Strategy- Bengaluru- Manager

• Job requisition ID: 114448
• Location: Delhi
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Customeris about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

As a Manager in the Automotive and Mobility practice, you will be expected to:

• Lead end-to-end client engagements and major workstreams across sales transformation, dealer network optimization, go-to-market strategy, customer experience, pricing, aftersales, and profitability improvement.
• Take ownership of engagement planning, governance, execution, and delivery, ensuring that project objectives, timelines, budgets, and quality standards are consistently achieved.
• Translate ambiguous business challenges into structured problem statements, analytical frameworks, and practical implementation roadmaps.
• Direct market, customer, competitor, and operational analyses to generate insights and develop commercially viable recommendations for clients.
• Partner with senior client stakeholders to define strategic priorities and design future-ready business models across electric vehicles, connected mobility, digital retail, sustainability, and emerging mobility ecosystems.
• Build trusted relationships with client leadership teams and serve as a key point of contact for project governance, issue resolution, and executive-level communication.
• Lead client workshops, steering committee discussions, and executive presentations, effectively communicating insights, recommendations, risks, and implementation priorities.
• Manage and mentor teams of consultants and analysts by setting clear expectations, reviewing deliverables, providing ongoing feedback, and supporting professional development.
• Allocate team resources effectively, monitor individual and team performance, and foster a collaborative, inclusive, and high-accountability working environment.
• Ensure delivery excellence through rigorous quality reviews, effective risk management, and adherence to engagement governance and professional standards.
• Identify delivery risks, interdependencies, and implementation barriers, and proactively develop appropriate mitigation plans.
• Support clients in moving from strategy to execution by defining operating models, governance structures, performance indicators, implementation plans, and change-management requirements.
• Identify opportunities to expand existing client relationships by recognizing emerging business needs and developing relevant solutions.
• Lead or contribute to proposal development, solution design, effort estimation, commercial discussions, and business development activities.
• Support account planning and pipeline development for priority automotive, mobility, retail, and consumer-sector clients.
• Contribute to the growth of the automotive and mobility practice by developing reusable methodologies, tools, credentials, case studies, and intellectual property.
• Drive thought leadership on automotive retail, dealer performance, electric mobility, connected vehicles, digital customer journeys, and customer-centric growth strategies.
• Represent the practice in internal and external forums, including industry discussions, knowledge sessions, client events, and capability-building initiatives.

Key SKills Required

• MBA/PGDM from a premier institute or an equivalent postgraduate qualification.
• 8 to 12 + years of relevant experience in management consulting, automotive strategy, OEM sales and distribution, dealer operations, customer transformation, or mobility-related roles.
• Strong understanding of automotive retail, dealer network operations, sales and aftersales models, pricing, profitability, customer experience, and digital transformation.
• Knowledge of electric vehicles, connected mobility, digital retail, sustainability, and emerging automotive and mobility business models.
• Demonstrated experience in independently leading projects or complex workstreams from problem definition through recommendation and implementation planning.
• Proven ability to manage project teams, delegate responsibilities, review outputs, provide constructive feedback, and develop junior team members.
• Experience engaging senior stakeholders, facilitating executive discussions, and managing expectations in complex client environments.
• Strong business acumen, structured problem-solving capability, analytical thinking, and executive-level communication skills.
• Ability to synthesize complex information into clear insights, compelling narratives, and actionable recommendations.
• Strong project management skills, including planning, resource management, governance, risk management, and quality assurance.
• Experience contributing to proposals, client pitches, solution development, or other business development activities.
• Ability to influence stakeholders without direct authority and collaborate effectively across multidisciplinary and geographically distributed teams.
• Entrepreneurial mindset with a willingness to contribute to practice growth, capability development, and market-facing initiatives.
• Passion for automotive innovation, customer transformation, and the future of mobility.